• Selecting Printer

• Printing laser printer test page

• Print job not printing

• Printing from frank

  Internet

• Connecting to frank from home

• Web access from home

• Request e-mail account

• Change password in frank

• Using FTP and S: drive

• Download files with browser

• Editing Web Pages

  Lab

• Lab PC S: Drive Access

• Cannot save to A: drive

• Convert files to MS Word

• PowerPoint print 6-slides/ page

• How to use the scanner

• Financial Aid: fafsa.gov.ed

• Library & Lexis-Nexus access

Printing Problems

Note: Before restarting a lab computer, have the student save their work on removable disk or S: drive and use another computer.

Selecting Printer

If you are experiencing problems printing, make sure you select the correct destination printer from the File | Print menu. Under name you should see several printers listed. Select the printer you desire.

Printing laser printer test page

The laser printer's test page allows to verify how many pages have been printed and to determine toner performance. Follow these steps: put printer off-line by pressing the " Go" button, then press the " Menu" button several times until you see " Information Menu", then press the " Item" button until you see " Print Configuration", then press the " Select" button. The test page will print. Please file the second page (the page with the address and page counter information) in the Laser Printer Folder on the lab assistant desk.

Print job not printing

This can be caused by several things:

1. Check that the client computer is connected to the network. Go to " My Computer" and verify you can access the network drives (S:) from My Computer. If not, select Shutdown | Restart. Make sure you see the login script executing and you have access to the network drives.

2. Verify Printer is installed. Go to " Start" | " Settings", " Pinters and Faxes" and make sure all printers are listed. If not, contact a graduate assistant or lab director to re-install the printers. Put an " Out-of-Order" sign in the computer and fill the Equipment Problem form and place it on GA desk.

3. Check the printer is properly configured in the client computer. Go to " Start" | " Programs", " Microsoft Office", " Microsoft Word", then select " File", " Print", under Printer Name, click on the drop down box and make sure all printers are listed:

   • labp1: (\\phil\labp1$)

   • labp2: (\\phil\labp2$)

   • labp3: (\\phil\labp3$)

   • labp4: (\\phil\labp4$)

   • labp5: (\\phil\labp5$)

   • Print the test page to verify the computer can talk to the printer.

4. Make sure the client computer has enough free disk space, at least 100MB. If not, restart computer for all settings to be restored.

5. Make sure printer is online and connected. Go to the printer, verify the printer is online and is connected to the network (check power and network cables). Try printing from other computer, if it works Ok, then the problem is in the client computer - place out of order sign in computer.

6. Is the printer Offline?. If everything checks ok, the problem may be that the printer was put "offline" on the lab assistant desk. Go to Control Panel, "Printers", right click on the printer, make sure the the "Use printer Offline" is not checked (only in labs E, F).

Printing from frank

To print to the default printer (laser) at your desk, try the following command: lpansi filename
To print to the default line pinter, use lp filename
To see a list of all printers, use lpstat -t
To print to a particular line printer, use lp -dhplp01 filename
where: hplp01 is the name of the line printer
To see status of your jobs use lpstat

Internet and Remote Connections

Connecting to frank from home

Students can connect to frank from home using a terminal emulator program. This will allow then to check e-mail. They do not need to have Internet provider, just a computer with a modem and a terminal emulator program. The terminal emulator should be set to VT-100 and modem must call one of the following numbers: 5908, 5176 or 5350. For troubleshooting, students should contact OIT at 2512.

Students can also check their e-mail from anywhere by going to http://www.mtsu.edu/email

Web access from home

Not officially supported by the school. Use your preferred Internet Service Provider. Check the following link: http://www.mtsu.edu/businesslab/inet_home.php

Request e-mail account

Complete instructions are located at:

http://www.mtsu.edu/mtmail/faq/index.php

Change password in frank

Login to the account with current password, at the frank$ prompt type: passwd and follow the prompts. If you do not know the password, you must call OIT @ 2512. Please be aware that this also changes your WebMail password!

Using FTP and S: drive

Complete instructions are located here.

Download files with browser

Complete instructions are located here.

Editing Web Pages

Students can use anyone of the following programs to edit web pages:

• From frank, use pico filename (text editor).

• Other Web Authoring Tools ( http://www.mtsu.edu/itdacad/itres/authoring.shtml)

Applications

Lab PC S: Drive Access

All computers in the master classrooms and in the computer lab has direct access to the S: drive as a local drive. The S: drive can also be accessed via the web browser - here.

Cannot save to A: drive

This problem can be caused by:

1. The diskette being used is not formatted or is a Mac diskette. Format diskette (delete everything on the disk) or use another disk.

2. The user switched disks without closing open files from an application. You cannot change disks unless you first close all open files from the current disk and then insert the other disk.

3. The disk drive may be out of order. In this case, we advise the user to save the file to the "StudentsTemp" directory on the S:\ drive. Then, he or she can open the file from other computer and save the work to the disk.

Convert files to MS Word format

Use the Conversion Plus software located on lab assistant desks and GA desk.

PowerPoint print 6-slides/ page

Make sure you print six slides per page when printing PowerPoint class notes from the s: drive. To to this use the File | Print, then select "Handouts" under the "Print what" section, select 6 slides per page. Make sure to select the correct destination printer before printing.

How to use the scanner

The scanner is located at the LA001 computer in the north lab assistant desk. Only lab assistants and graduate assistants are authorized to be in this area. We limit the scanning to a "reasonable" number of pages or pictures. We do not scan complete books as that would take too long for lab assistants to do. Faculty members normally use graduate assistants to scan several pieces of material.

To scan documents to Word, use the TextBridge Pro icon on the desktop. To scan follow this steps:

1. Place material - one or more pages- on the flat surface of the scanner. Align it properly. Close scanner.

2. Run the TextBridge Pro software.

3. The TextBridge Pro main screen will display. There is a series of buttons at the top of the screen:

   • The [AUTO] button to do a one click scan,

   • Step 1, selects the source. It should show a picture of a Scanner.

   • Step 2, scans the text in the page(s)

   • Step 3, selects the output. It should show a logo for MS Word ( W ).

4. Click on [AUTO]

5. The scanner will scan the document, you need to select the text area and then select, File, Return to TextBridge Pro.

6. The program will return to TextBridge Pro and show the page just scanned within a small window.

7. You have three options:

   • [Done] if this is the only or last page.

   • [More Pages] if there are more pages for this document

   • [Cancel] to Cancel

8. After you scan all your pages, click on [Done]. The program will scan the text, and then it will open MS Word with the text on it.

9. In Ms Word, select File, Save As to save this document.

To scan pictures, click on the HP Director icon on desktop

1. Make sure HP Scanjet 4500c/5500c is selected on the device box.

2. Click on Scan Picture button

3. Wait until the HP Scan Manager appears - make any changes you may want

4. Make sure the dotted line cover all the area of the document you are scanning.

5. Click on Accept.

Financial Aid: fafsa.ed.gov

The financial aid web site address is http://www.fafsa.ed.gov/

Library & Lexis-Nexis access

To access the MTSU Library resources go to http://library.mtsu.edu/resources