MTSU Cable TV Information and FAQs

MTSU has a new cable TV service provider, Campus Televideo or CTV. CTV is providing an all-digital solution that does not require a set top box. There are even 7 channels in high definition or HD; about 90 channels are available. The available channels are numbered from 2.1 to 30.2, 102 to 181, and 401 to 405. The previous cable TV service was an analog service. Since the new cable TV service is all-digital, a digital TV or digital tuner is required. TV's manufactured in the last few years have digital tuners. If you have an older TV that only has an analog tuner, you will need to acquire a digital to analog converter to connect to the system. The following FAQ's offer helpful tips for using the service.

How do I get service?
Locate the TV outlet in your room and connect one end of a coax TV cable to it and the other end to the "CATV" or "VHF IN" on your television. Do not connect to the "UHF" in on your television. The first time you use your digital television on the MTSU cable TV system, you need to program the TV so it knows what channels are available. This process is called "scanning" where the TV quickly scans all channels to see which ones are active. The following are general instructions to guide you through the process. If this doesn't work, you can also find scanning instructions in your TV user manual or online from the manufacturer.

1. Using the remote control for the digital TV, select "menu" or "setup" or a similar term.
2. Then select "scan," "channel scan," "auto scan," or "auto program."
3. Next, select "OK" and wait while your digital TV or converter box searches for all the channels available to you.
4. Once complete, you should be able to select the channels you want to view with the remote control.
5. For TVs connected to a converter box, you will need to use the converter box remote control (not the remote control for the TV) to change channels.

Why do I only get channels up to Channel 13?
Most television sets have settings to enable reception from either an Off-Air Antenna or from Cable service. The campus cable system requires your television to be set to "Cable" (or "CATV", "CATV - IRC"). If your television is set to "Off-Air" (or "Antenna") you must change this setting to enable reception of all cable channels. This setting may be changed either by moving a switch or by following menu prompts for set-up. Refer to your TV owner's manual for more details. You will need to reprogram/scan your TV once you make the change.

How do I connect my computer to the CATV system?
Television signals may be viewed on your computer by using a special PC TV card. Refer to the equipment manufacturer's manual for installation details. Be aware that performance and quality varies according to the equipment used.

MTSU Telecommunications tries to deliver the best possible cable television picture to your room, but occasionally you may experience a reception problem. In some cases, this may be a problem that you can fix yourself in just a few minutes.

How to address common reception issues?
Reception issues that can occur include no picture on one or all channels, no color, buzzing sounds, dark or rolling pictures, stations on wrong channel, vertical bars, snowy pictures, etc. Typically these types of problems can be a result of a system wide issue, in room cabling issue or the television and/or devices connected to the television.

First, check to see if a neighbor in another room is experiencing the same problem. If so, then the problem could be affecting many people and should be reported to your resident assistant. If not, it could mean the trouble is isolated to your location or your television.

Second, disconnect any other devices attached to your television, such as digital receivers, VCRs, Xboxes, etc. so that the coaxial cable is connected directly to the television from the outlet. If this addresses the problem, then reconnect the devices to isolate out the device creating the problem. If you have a VCR, make sure the VCR and the television are both set to the same channel - 3 or 4.

Last, adjust the fine-tuning settings on your television. Check your television's user guide for more information, or try these steps:

• Dark picture? Slowly adjust your TV's brightness and/or contrast control
• Rolling picture? Slowly adjust your TV's vertical hold.
• Picture leans to side? Try adjusting the "horizontal hold" on your TV.
• Can't tune in desired channel? Determine if you are able to tune the channel using the tuning buttons on the digital receiver or VCR. If so, the problem is likely your remote control. Make sure the channel is not restricted by the parental control feature.

If a neighbor is experiencing the same problem or the problem is associated with your outlet and not your TV or other equipment, follow the trouble procedures below.

How do I report a trouble with my cable TV service?
If you have tried to resolve your cable TV service problems and need additional help, then follow these steps:

1. Contact your Resident Assistant or the front desk for your area to report the trouble. They may have suggestions for resolving the issue.
2. Residence hall staff has access to a small portable TV that can be used to determine whether your cable TV outlet is working. If the portable TV works, then the trouble is in your TV or some device connected to the TV.
3. If the portable TV also does not work, you should ask your Resident Assistant to turn in a trouble ticket. The trouble ticket will be submitted by Housing and Residential Life. Telecommunication Services will respond to the trouble ticket. Someone will contact you to assist in resolving the cable TV issue.

The following is the most recent channel lineup. Not all channels are available at this time. A channel lineup guide will soon be available on channel 119. Click here for a printable version of the lineup.

	HD	SD	USA	124	NFL	155
WKRN-DT	2.1	2.2	SCIENCE CH	125	BRAVO	156
WSMV-DT	4.1		SPORTS SOUTH	126	SYFY	157
WTVF-DT	5.1	5.2,5.3	CBS SPORTS SN	127	E!	158
WNPT-DT	8.1	8.2	FOX SPORTS SO	128	TV LAND	159
WZTV-DT	17		ESPN2	129	COMEDY CENT	160
WUXP-DT	30	30.2	CMT	130	SPIKE	161
WCAU-DT	401		REELZ	131	NBA	162
			VH1	132	NAT GEO WILD	163
WKRN	102		BET	133	OXYGEN	164
Fox Movie Ch	103		MTV	134	FOOD	165
WSMV	104		ABC FAMILY	135	TRAVEL	166
WTVF	105		AMC	136	NAT GEO	167
WZTV	106		NICK	137	MTV2	168
CSPAN1	107		TNT	138	MLB	169
WNPT	108		DISC	139	FX	170
LOCAL	109		ANIMAL PLANET	140	LOGO	171
LOCAL	110		A&E	141	LIFETIME MOVIE	172
ESPN	111		LIFETIME	142	IFC	173
QVC	112		HISTORY	143	HISTORY INT	174
CNN	113		HGTV	144	BIOGRAPHY	175
WUXP	114		TLC	145	BLOOMBERG	176
WCTE	115		CNBC	146	CARTOON NETWORK	177
HSN	116		HEADLINE NEWS	147	COOKING CH	178
PLANET GREEN	117		FOX NEWS	148	DISCOVERY F&H	179
WNAB	118		OWN	149	ESPNEWS	180
DSI CH GUIDE	119		VERSUS	150	ESPNU	181
VH1 CLASSIC	120		MSNBC	151	Nonstop/Country Net	402
TV ONE	121		TWC	152	USSports/ION Life	403
SLEUTH	122		TRU-TV	153	WPHL-DT/qubo	404
TBS	123		GOLF	154	ThisTV/Trivita	405