Information Technology Help Desk
Cope Administration Building, Room 003
Email: firstname.lastname@example.org or email@example.com
Jeremy is one of two full time help desk technicians. His primary function is to provide the first point of contact for all technical problems and questions relating to information technology and services which support the research, instructional, and administrative activities of the University community. Jeremy's responsibilities include desktop computing (hardware and software); peripherals; mainframe systems and applications; networking and data communications; Web and Internet tools; and email packages. Jeremy provides real time support via telephone, email, and in person to help ensure continued work productivity and efficiency of users. Jeremy is also the primary developer of ITD's Knowledge Base.