Telecommunication Services

Conferencing Information

Toll Free Conferencing

Toll free conferencing services are available for departments, faculty, and staff for business audio conferences. With this service, the moderator, or person requesting conferencing services, is given a dedicated dial in conference line and two access codes, one for the moderator to begin the conference and one for participants to use to join the conference. Once activated, the dedicated toll free number can be used by the host for an audio conference at any time. Up to 48 participants can join the audio conference. Since participants use a toll free number to connect to the conference, there are no long distance or toll charges for the participant. All charges related to the use of the dedicated conference line are the responsibility of the host. Additional features include a web interface where the moderator can manage the conference or add participants. For an additional charge, presentations can also be uploaded to share with participants.

Current Toll Free Conferencing Rates
For more information, or to request toll free conferencing services, please contact Telecommunication Services at 898-2206.

Video Conferencing

Using IP network connectivity, the Tandberg 880 videoconferencing system is easy to use, utilizes high quality video, a 32 inch color monitor, and an integrated wide angle camera with zoom, pan, and tilt. The room sized videoconferencing system is available for use by faculty and staff.

The Tandberg videoconferencing system is located in room 201 of the Telecommunications Building, which accommodates seating for 12. There is a charge of $50.00 to faculty and staff for up to two hours use of the videoconferencing system.

Current Video Conferencing Rates
Telecommunication Services is available to assist with establishing the videoconference connection. To reserve the Tandberg videoconferencing system, interested users should contact Telecommunication Services at 898-2991.

Audio Conferencing (Polycom)

Telecommunication Services has speakerphone devices available for use. These phones allow a better quality speakerphone call than other phones by having full duplex conversation, special circuitry, large speakers, and high quality microphones.

For frequent use, we recommend departments purchase a speakerphone and phone service to be installed permanently. For occasional use, speakerphones are installed for users for a nominal charge (long distance charges may also apply). The charge for installing a speakerphone for one-time use (phone and service) is $80. There is a $40 charge for each additional day of use. If inside wiring is necessary there could be additional charges.

For those departments that make frequent speakerphone calls, it may be to their advantage to purchase their own speakerphone rather than pay per use. Speakerphones can be purchased for between $500 and $1300 depending on the model and features. The recurring cost for the phone line is $20 per month. If inside wiring is necessary there could be additional one-time charges.

There are a limited number of speakerphones available for use, so reserve your use of a phone at least one to two weeks ahead of time. Submit your request for speakerphone use by sending an email to David Senior at david.senior@mtsu.edu. The following information is needed to complete your request:

  1. Date and time of day the speakerphone is needed
  2. Date and time of day when the speakerphone can be removed
  3. Building, Floor, and Room where the speakerphone will be installed
  4. Index to charge
  5. Local contact person for any questions about the request.

TCM Conference Room

The conference room in the Telecommunications Building is available by reservation, on a first come, first served basis. The conference room accommodates seating for 12 around a conference table, with additional room available around the walls for standing. The room is equipped with a videoconferencing system, Polycom Soundstation (audio conferencing unit), a PC, including a wireless keyboard and mouse, a projector, projection screen, easel, and a dry erase board. To reserve the Telecommunication Services conference room, please contact Telecommunication Services at 898-2991. Department index number is required to secure reservation and will only be used if long distance charges are incurred during use of the conference room.

How do I report a problem with my phone?

How do I start or change my phone service?