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  • MTSU has the largest dedicated space for veterans on a Tennessee campus
  • Three-star general advises MTSU on veteran services
  • Veterans at MTSU can follow a six-step procedure to success
  • We honor our student-veterans

Contact Us

Dr. Hilary Miller

Hilary MillerDirector, Veterans and Military Family Center (VMFC)
Contact: | 615-904-8347

Dr. Hilary Miller is an active member of the Murfreesboro and Middle Tennessee State University community. She attended Texas Christian University, The University of Texas at Austin, and Vanderbilt University. Much of her professional career has centered on the idea of transition. Initially this inquiry concentrated on the transition from high school to college, but she now focuses primarily on student-veterans and the move from military to college.

As the Director of the VMFC, Dr. Miller works to ensure the five goals of the Center are being met. These goals include: 1) Promoting and facilitating enrollment at MTSU among veterans and their family members (Enroll); 2) Providing a comprehensive support structure to assist student‐veterans in their transition to college life and improve their persistence and completion rates (Encourage); 3) Developing MTSU and community partnerships to assist with career placement (Employ); 4) Providing training and educational opportunities to MTSU faculty, staff, and students on military and student‐veteran needs (Educate); and 5) Researching, validating, documenting, and disseminating best practices in student‐veteran higher education (Expand).

Please contact Dr. Miller if you have a question about the Veterans and Military Family Center or a concern that falls within the above goals.

Mr. Ray Howell

Ray HowellSchool Certifying Official
Contact: | 615-898-2601

Mr. Howell’s primary job is to assist veterans in getting their GI Bill benefits started at MTSU.  However, he has many other duties such as monitoring the veterans’ classes, changes in majors/minors, adjusting student-veteran’s certified hours, terminating certifications, processing the Selective Service program, reporting tuition & fees (including flight lab fees) to the VA, conducting workshops for new/transfer veterans, and helping veterans with the Tuition Assistance Program.

Ray has either been in the Air Force or working with veterans most of his life. He is a retired Air Force Master Sergeant with 23 years, and almost 14 years at MTSU’s Veterans Affairs office.

Ms. Shannon Brown

Shannon BrownTechnical Clerk
Contact: | 615-898-5040

Ms. Brown assists the School Certifying Official in certifying the enrollment of MTSU’s student-veterans with the VA so these student will receive their educational benefits.  This involves reporting tuition and fees for qualified students (including flight lab information).  She ensures the VA is kept up-to-date on items such as students’ hours of enrollment, programs being pursued, and any changes that may occur during the semester.  Shannon also assists in conducting CUSTOMS orientation for new and transfer student-veterans.

Shannon spent 4 years in the US Army in the Signal Corps, to include Desert Shield and Storm.  She has a bachelor’s degree in Criminal Justice from MTSU, and worked at the VA hospital in Murfreesboro as a work-study student, as well as the VA Regional Office in Nashville processing disability claims.

Ms. Heather A. Conrad

Heather ConradCounselor, VetSuccess on Campus
Contact: | | 615-898-2974

Ms. Heather Conrad has been working with veterans in a professional capacity since 1994.  She was born and raised in a small town in West Virginia.  She attended West Virginia University (WVU) where she graduated with a Master’s of Science degree in Vocational Rehabilitation Counseling.  Her undergraduate degrees are in Community Psychology and Criminal Justice.

Heather has committed her career to working with veterans and their families.  She has been employed with Veterans Benefits Administration (VBA) since early 1997.  Most recently she has managed and directed VetSuccess on Campus (VSOC) at Middle Tennessee State University.  MTSU was the first school in the state of TN (04/02/2012) and the 12th nationally to partner with the VA to adopt this program.  Today, there are now 96 VSOC counselors across the country.  The mission of VSOC is to ensure veteran success through supportive services, benefits counseling, vocational training, and outreach.

Heather loves her work and the gratification of being able to assist veterans and their family members in becoming successful in this phase of their lives.  Heather was awarded the “VetSuccess on Campus Counselor of the Year” award in 2014.  MTSU was instrumental in providing Heather the necessary support she needed to be nationally recognized as VSOC of the year.  Heather is married and has two wonderful sons, Will Conrad (age 15), and Ethan Conrad (age 13).  She enjoys outdoor sports, working out and spending time with her family and friends.

2015, Middle Tennessee State University, a Tennessee Board of Regents institution, 1301 East Main Street, Murfreesboro, TN 37132-0001 USA +1-615-898-2300

Middle Tennessee State University, in its educational programs and activities involving students and employees, does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable), status as a covered veteran or genetic information. For more information see Middle Tennessee State University. |  Nondiscrimination Policy