General Account Activation Information Technical Information Forwarding Email Other

What is MTMail?
MTMail is a new e-mail system for students of Middle Tennessee State University. It is a partnership between the university and Microsoft, using Windows Live.

What are the benefits to students?

• Significantly increased e-mail storage (10GB)
• 5GB of Office Workspace storage for shared project work
• 25GB of storage space on Sky Drive that allows access from any location with Web connection
• Calendar feature for personal, academic and student involvement use (record appointments, share calendars, schedule meetings)
• Recognition and credibility of the mtmail.mtsu.edu address - particularly valuable in conducting official university business or communicating with professors who may not recognize non-MTSU addresses
• Ability to synchronize contacts and calendars with Windows Mobile and iPhone systems
• Anti-Spam and virus protection

What does this cost me?
MTMail is a free service to students.

Will my username change?
No. You will keep the same username. The domain will change from mtsu.edu to mtmail.mtsu.edu.

What is the process to activate my account?
Activating your MTMail Account

How long will it take between the sign-up and when I can use my account?
Usually about one hour.

Do I have to use MTMail?
No. However, all official university email will be sent to your MTMail account. If you choose to use a different email system, you will need to set up forwarding from your MTMail account. All student e-mail will be forwarded to the account you designate, whether that is MSN, Gmail, Yahoo, Hotmail, Roadrunner, or any other service provider. On December 31, 2010, all student accounts on the MTSU Webmail server will be deleted. Any mail you wish to keep must be moved to your MTMail or commercial e-mail account before that date.

What happens to my e-mail during account creation? You are responsible for forwarding your email contents from your @mtsu.edu account to your @mtmail.mtsu.edu account. New mail will automatically forward for you until the cut-off deadline.

How do I access MTMail?
You can access MTMail on the web at www.mtsu.edu/mtmail

How do I sign in?
Students can sign-in by clicking the Webmail link on the home page and then clicking on the MTMAIL icon or go straight to www.mtsu.edu/mtmail. You will be redirected to a Microsoft Live Outlook page for sign-in. Enter your full email address: username@mtmail.mtsu.edu and your password.

What is the login? Will my username and password change?
Your login (or Windows Live ID, or username) for MTMail will be your full e-mail address: username@mtmail.mtsu.edu. For example: xxx1x@mtmail.mtsu.edu or zz1z@mtmail.mtsu.edu. You will be prompted to change your password. Your username for Pipeline, D2L, and other online services will NOT change.

Why am I redirected to a login site at login.live.com?
MTMail is a branded service provided by Microsoft. If you type www.mtsu.edu/mtmail into your web browser, it will redirect you to login.live.com -- this is the login page for MTMail.

The login page is asking for my Windows Live ID. What's that?
Your MTMail Windows Live ID is username@mtmail.mtsu.edu. You need to put the @mtmail.mtsu.edu as a part of the username. For example: xxx1x@mtmail.mtsu.edu. If you also have a personal Hotmail or Windows Live account, you may need to click "Sign in with a different account" before you can enter the new ID.

Your MTMail Windows Live ID is a new, separate Windows Live ID and does not interfere with any account you may have already set up with Microsoft

Who is eligible for MTMail?
All currently enrolled students of Middle Tennessee State University, as well as alumni from Fall 2005 and forward.

Can I keep this account after I leave MTSU?
If you graduate from the university, you may keep your MTMail account. If you leave the University for another reason, your access will be terminated in about a year.

Why is MTSU creating MTMail?
The partnership with Microsoft allows us to offer enhanced e-mail services to students, including greatly increased storage capacity, without cost to the university or our students.

What's the benefit to Microsoft? Microsoft hopes that the positive experience you have with MTMail will result in your continued use of their services after you graduate.

Can faculty and staff get MTMail accounts?
No, MTMail is a student email package. We are currently researching options for new faculty and staff email.