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Microsoft is upgrading MTSU to Office 365 on July 26, 2013 

The upgrades will be started on July 26, 2013 and are expected to be complete by July 28, 2013!  
Approximately 80,000 accounts will be migrated to Office 365.

Major Changes with Office 365

• The Login Page is changing! Access your email and other Office 365 resources at http://www.mtsu.edu/email or http://www.mtsu.edu/mtmail.
• After the upgrade, you will have two accounts — your MTMail/Office 365 account and your personal Microsoft account.
• Active student's passwords will need to be changed prior to logging in after the upgrade.
• You will have a larger 25 Gigabyte mailbox.
• More functionality coming soon

 

Frequently Asked Questions

• Why is MTSU switching from Microsoft’s Live@edu service to Office 365?
• What are the dates and times for the upgrade?
• What do I need to do before the upgrade? (All users)
• What do I do after the upgrade? (Active students who have enrolled in classes in the last year – Summer 2012 - present)
• What do I do after the upgrade? (MTMail users who have not been enrolled in classes in the last year, Alumni, Staff, Faculty, and Class Accounts)
• How do I know if I am an active student?
• What do I need to know about the upgrade to Office 365?
• Why will I have 2 accounts?
• How do I get to my personal Skydrive account? (After the upgrade)
• What are the benefits of Office 365?
• What if I have my MTMail account on my mobile phone or tablet?
• What browsers and software can I use?
• I have my mail forwarded, what do I need to do?

 

Why is MTSU switching from Microsoft’s Live@edu service to Office 365?
Microsoft is requiring all of its higher education institutions to upgrade from Live@edu to Office 365 by September 2013. Office 365 offers integrated, cloud-based productivity and collaboration tools.

What are the dates and times for the upgrade?
The upgrade will begin at 5:00pm on Friday, July 26, and will continue until Monday, July 29. During this time, email will be unavailable.
Active students using mobile devices or connected by and email client should probably remove their password from their MTMail account on Friday until you reset it on Monday morning. As part of the technical upgrade, the University will not be able to create new MTMail account or process password changes during this time.

What do I need to do before the upgrade? (All users)

1. Make sure your desktop software is up-to-date with office 365 software requirements.
2. Make sure that you have registered a secondary email address in PipelineMT for password recovery
3. Bookmark the following pages, so you can quickly and easily find them after the upgrade:
• MTMail Login Page
• Microsoft Office 365 Service Portal (Access Office 365 resources)
• Microsoft Services (Access Microsoft Personal Skydrive Account)

 

What do I do after the upgrade? (Active students who have enrolled in classes in the last year – Summer 2012 - present)
On Monday July 28, after 5 a.m., you need to do the following before logging into your MTMail account:

1. Make sure that you have registered a secondary email address in PipelineMT for password recovery
2. Go to the Online Password Recovery Tool and follow the steps to change your password
3. Go to MTMail and log in with your full email address and the password you just created.

 

  What do I do after the upgrade? (MTMail users who have not been enrolled in classes in the last year, Alumni, Staff, Faculty, and Class Accounts)

• Go to MTMail and log in with your full email address and the same password you used for Live@edu

 

How do I know if I am an active student?

For the purposes of MTMail, “Active” students are students who have registered for at least one class within the last year, beginning with Summer 2012 terms.  Active students are the only ones who must change their password before logging into MTMail.  All other MTMail users will use the same credentials as they did for Live@edu. 

 

What do I need to know about the upgrade to Office 365?

• The migration to Office 365 will begin on Friday July 26, and continue until Monday, July 29
• Web Access to your email will be at http://www.outlook.com/mtmail
• After the upgrade, all users will have two accounts – their MTMail account, which is managed by the University; and their personal Microsoft consumer account, which is managed by Microsoft and provides access to Microsoft’s consumer services, such as SkyDrive. After the upgrade the two accounts will NOT be synced. So if you make a password change to one account, it won’t change the other account’s password.
• After the upgrade, if you are an active student, your MTMail password will be reset and must be changed when you login. If you have not been registered in the last year, your password will remain the same.
• Users will not notice a significant change in features. However, the upgrade does include the expansion of mailbox storage from 10GB in Live@edu to 25GB in Office 365
• There is no co-branding in Office 365, so you won’t see the MTSU logo in the web interface

• You should make sure that you have registered a secondary email address in PipelineMT
• Office 2003 and Internet Explorer 7 will not be supported by Office 365.

 

Why will I have 2 accounts?
Microsoft has separated Office 365 from other services such as the Skydrive. You now have two accounts, one for Office 365 (email, calendar, contacts, document sharing through Sharepoint) and is managed by the University, and one that is now your own personal account that gives you access to your SkyDrive content and other Microsoft services, such as Skype. 

How do I get to my personal Skydrive account? (After the upgrade)
Sign in to your personal Microsoft account at skydrive.live.com using the same username and password that you used with your existing Live@edu (MTMail) account  prior to the migration (this password is not affected by the password change you make on July 29 and these passwords do not sync). This is now your personal Microsoft consumer account that is administered by Microsoft and not MTSU. You can change the password on your personal consumer account whenever you want to. This account give you access to your SkyDrive content and other Microsoft services, such as Skype.

 

What are the benefits of Office 365?

• Email and Calendars: 
  Your MTMail quota is increasing to 25 GB! 
• File Sharing: 
  Share files & documents with Microsoft SharePoint Online 
• Team sites: 
  Create team, study group, or club sites.

 

What if I have my MTMail account on my mobile phone or tablet?
For active students who will be changing their passwords, we recommend that those using mobile devices or connected by an email client should turn off their account or remove the password in order to not lock themselves out of their account when they change the password.   All other MTMail users should not be affected. 

 

What browsers and software can I use?

• Web browsers:
  • At least Windows Internet Explorer 9
  • At least Mozilla Firefox 12
  • At least Apple Safari 5
  • At least Google Chrome 18
• Outlook 2007, 2010, or 2013 (for PC)
• Outlook 2011 (for Mac)

 

I have my mail forwarded, what do I need to do?

If you are forwarding your mail from your MTMail account to another email account, you do not need to do anything. Your mail will still be forwarded. However, if you need to log into your MTMail account for any reason, your password will need to be changed prior to logging in if you are an active student. 

Questions about the upgrade? 
Contact the HelpDesk!
(615) 898-5345
help@mtsu.edu