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TECHNICAL HELP

Where do I go for technical help with MTMail?
If you're having problems signing up, or questions regarding email, contact the Help Desk at 615-898-5345 or help@mtsu.edu. If you have questions, or are having problems with services other than email, you can go to the following for help: www.outlookliveanswers.com/forums

What are the recommended browsers?
You can use Outlook Web App and the Web management interface with almost any Web browser. This includes Internet Explorer, Mozilla Firefox, Apple Safari, and most other Web browsers on computers running UNIX, Apple Macintosh, or Windows.

Outlook Web App and the Web management interface
To use the complete set of features available in Outlook Web App and the Web management interface, you can use the following browsers on a computer running Windows XP, Windows 2003, Windows Vista, or Windows 7:

  • Internet Explorer 7 and later versions.
  • Firefox 3.0.1 and later versions.
  • Chrome 3.0.195.27 and later versions.
On a computer running Max OS X, you can use:
  • Safari 3.1 and later versions.
  • Firefox 3.0.1 and later versions.
On a computer running Linux, you can use:
  • Firefox 3.0.1 and later versions.

If you use a Web browser that doesn't support the full feature set, Outlook Web App will open in the light version.

Light Version of Outlook Web App

The light version of Outlook Web App is optimized for accessibility, such as for users who are blind or have low vision. The light version provides fewer features and is faster for some operations. You may want to use the light version if you're on a slow connection or using a computer with unusually strict browser security settings. The light version can be used with almost any browser and has the same features across all browsers.
For information about how to use the light version, see Accessibility for Blind and Low Vision Users.

What else do I need to know?

  • If you need to use S/MIME for digital signatures or message encryption, you must use Internet Explorer on a computer running a 32-bit operating system.
  • Check your Web browser's options to verify the following settings to have the best experience using Outlook Web App:
    • Enable session cookies. Session cookies are deleted at the end of the browser session.
    • Enable JavaScript.
    • Check pop-up blocker settings. Pop-up blocker settings in your Web browser or in an add-on pop-up blocker may prevent Outlook Web App from working as expected.

What are the maximum size/limits of MTMail?

  • Message size including attachments - 25MB
  • Single file attachment - 18MB
  • Number of file attachments - 125
  • Mailbox size - 10 GB
  • Number of recipients (To:, Cc & Bcc) - 100
  • Message rate (sending) - 30 per minute
  • Total recipients per day - 500

What are the requirements for using MTMail on the web?
In order to use the complete set of features, and get the best possible experience from MTMail, you need to use one of the recommended web browsers - Internet Explorer 7 (IE7) for Windows, Mozilla Firefox 3.0.1 or higher for Windows or Mac, or Safari 3.1 or higher for Mac OS X. Please note that even though these browsers are considered supported, there are still a few options which are NOT accessible from browsers other than Internet Explorer 7 or 8 - including accessing the Junk E-mail settings in MTMail. For more information on exactly what features are available in which browser, see also Microsoft's list of Supported Browsers and Operating Systems

How do I access MTMail using POP or IMAP?
The server settings are as follows:

  • POP - outlook.com
  • IMAP - outlook.com
  • SMTP- Varies. Please log into MTMail on a computer and look in the address bar for the correct server. The most common ones are:
    • pod51004.outlook.com
    • ch1prd0202.outlook.com
    • sn2prd0202.outlook.com

Note: Microsoft requires authenticated and secure transmission. To do this, you will need to set the inbound setting to "SSL" and the outbound for "TLS". In some programs, you will need to set the authentication for outbound (SMTP) to be the same as incoming.

What is the difference between POP and IMAP?
POP - POP (Post Office Protocol), or POP3, uses a mail program ("client") such as Eudora, Thunderbird, Outlook Express, or others, to download all your mail from the server and store it on your local computer. It can be configured to remove the mail from the server at the same time it's downloaded, or to temporarily leave a copy there for later access. Once mail has been downloaded, it can be accessed from your e-mail client at any time, even if your computer is not currently connected to the Internet. Mail saved to your local computer using a mail client and POP does not count against your mail storage limit UNLESS a copy of that message is left on the server. This allows for long-term storage/archiving of sent and received e-mail. As POP stores downloaded mail onto the local computer, it works best for people checking mail from a single computer all the time.

IMAP - IMAP (Internet Message Access Protocol) uses a mail program like POP, but instead of downloading mail from the server and storing it locally, mail remains stored on the server until you remove it, and can be organized into folders that remain on the server as well. IMAP can track which messages have been read, forwarded, replied-to, deleted, and moved to different folders, so that when checking your mail using IMAP on a different computer, message status and organization remains consistent. IMAP works well when checking your e-mail from multiple yet consistent locations, such as at home, in the office, and using a laptop while traveling. Mail stored on the server (in any folder) using IMAP does count against your mail storage limit. IMAP clients can also have local folders, where you can save mail to your local computer for archival or later access. Like POP, however, these local folders are only accessible from the specific computer on which they are created.

How do I check my MTMail?

On the Web

Access MTMail on the web at www.mtsu.edu/mtmail
Recommended Browsers - In order to get the best possible experience from MTMail, please make sure you're using one of the recommended web browsers:

  • Windows XP/Vista:
    • Internet Explorer 7 or higher
    • Mozilla Firefox 3.0.1 or higher
    • Chrome 2.0.195.27 or higher
  • Mac OS X
    • Mozilla Firefox 3.0.1 or highter
    • Safari 3.1 or higher

Other web browsers will work for accessing MTMail, but you'll see a "light" version of the interface, with a different appearance and not all features available.

See also Microsoft's list of Supported Browsers and Operating Systems.

Getting Started & Logging In - To get started using MTMail on the web, go to www.mtsu.edu/mtmail. Click on the link for MTMail. This will redirect you to a different page - login.live.com, Microsoft Outlook Live. Log In Screen The page will prompt you to sign in with a Windows Live ID and password. If you already have a Windows Live or Hotmail account, the page will instead ask you to "Click a Windows Live ID to sign in". If you see that, click "Sign in with a different account" to get the username and password blank. Enter your MTMail e-mail address and password, then click Sign In.

Windows Live ID: username@mtmail.mtsu.edu
Password: your MTMail password that you made up

Checking Your E-mail:
By default (in one of the recommended browsers), you'll see a list of your folders on the left, a list of messages in your Inbox in the middle, and the currently selected message on the right.

To move between messages, simply click on the message you want to view in the Inbox list. To move between folders, click the folder you want to view from the list at the left.

For more information, see Microsoft's Open a Message help.

Sending E-mail:
To compose a new message, click the New link at the top of the Inbox list. To reply to a message, click the Reply icon, an envelope with a purple arrow pointing left - or click the Actions link at the top of the message window and select Reply.

A new window will open where you can address and compose your message. If you need to save your message for later, use the Save (disk) icon at the top of the window. The message will go to your Drafts folder (accessible from the navigation bar), where you can go back to it later.

If you wish to include one or more attached files in your message, click the Attach File (paperclip) icon.

To immediately send your message, use the Send button.

For more information, see Microsoft's Create a Message help.

Other E-mail Topics:

For other e-mail related instructions and topics, including Address Book, Working with Folders, message options, spell-check, rules (filters) and more, please see Microsoft's Mail help .

The Options Menu:

Use the Options link located near the top-right to:

  • View and edit your Account Information
  • Check e-mail from other accounts
  • Set up rules (AKA filters) to automatically sort mail
  • Set up automatic replies (such as a vacation message)
  • Access recently deleted items
  • Manage groups
  • Change account settings - such as format, notification methods, spelling, how the display panes are arranged
  • View mobile phones you've configured to sync with MTMail
  • View and change your spam/junk mail settings

For more information, see Microsoft's Options Reference help. Additional Help:
To access the Microsoft help files linked from this page, as well as many more, click the blue Help icon (a blue circle containing a question mark) located near the top-right of the page.

A good introduction for first-time users is the Getting Started with Outlook Live on the Web page.

Using an e-mail client or mobile device:
AFTER logging into MTMail on the web at least once to complete the account setup, you can also access MTMail using an e-mail client such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, Entourage, and others. Connections are available using POP and IMAP. See POP vs. IMAP for more information about the differences.

Below are links to client or device-specific setup instructions. More will be added here as they are written:

Configuring Outlook 2007 to Sync with MTMail

NOTE: You must access MTMail at least once on the web to complete the account setup before you can use a client.

To configure Outlook 2007 to automatically sync your mail, contacts, and calendars from MTMail:

  1. Go to Start -> Control Panels
  2. If you're not currently in "Classic View", click the "Classic View" or "Switch to Classic View" link on the left-hand sidebar.
  3. Double-click the Mail icon. If you've never run Outlook on this computer before, then Mail won't appear - instead run Outlook for the first time and skip to step 7).
  4. Click Show Profiles
  5. Click Add...
  6. Enter a name for the new profile, such as "MTMail", click OK.
  7. The "Add New E-mail Account" wizard should start automatically. Outlook Account Set Up For E-mail Address: enter username@mtmail.mtsu.edu.
  8. If you wish, adjust Your Name as you'd like it to appear on outgoing mail.
  9. Enter your MTMail password, and re-type it in the boxes provided.
  10. Click Next.
  11. There will be a delay while Outlook talks to the server to discover the correct settings. Outlook will display a message that asks you to allow a Web site to configure the Outlook settings. Outlook runs auto-configure periodically. If you don't want to see this message every time auto-configure runs, select "Don't ask me about this website again", and then click Allow.
  12. You will be asked for your user name and password. Make sure that you enter your full e-mail address (username@mtmail.mtsu.edu) as your user name, and use your MTMail password, then click OK. You may be prompted to enter your user name and password multiple times before you connect.
  13. There will be another delay while Outlook finishes configuring itself to sync with MTMail. When it's completed, you'll see a Congratulations box appear confirming that your account is now configured to work with Microsoft Exchange.
  14. Click Finish

Configuring Outlook 2003 to Check MTMail

NOTE: You must access MTMail at least once on the web to complete the account setup before you can use a client.

Full syncing of mail, contacts, and calendars (Exchange Sync) for MTMail is not supported in versions of Outlook before Outlook 2007. However, it is possible to use Outlook 2003 to check your MTMail account using POP or IMAP.

  1. Open Outlook 2003. Go to the Tools pull-down menu and choose E-mail Accounts.
  2. Select "Add a new e-mail account" and click Next.
  3. Select POP3 or IMAP (What's the difference?) then click Next or Continue. You might want to use IMAP because it supports more features.
  4. On the "Internet E-mail Settings" page, fill out:
    • Your Name: your name as you want it to appear on outgoing mail
    • E-mail Address: username@mtmail.mtsu.edu
    • User Name: username@mtmail.mtsu.edu
    • Password: your MTMail password
    • Incoming mail server (POP3 or IMAP): outlook.com
    • Outgoing mail server (SMTP):SMTP - Varies. Please log into MTMail on a computer and look in the address bar for the correct server. The most common ones are:
      • pod51004.outlook.com
      • ch1prd0202.outlook.com
      • sn2prd0202.outlook.com
  5. Click More Settings
  6. On the "Outgoing Server" tab, check "My outgoing server (SMTP) requires authentication". Make sure "Use same settings as my incoming mail server" is selected. The Outgoing port number should be 587.
  7. On the "Advanced" tab, check "This server requires an encrypted connection (SSL)" under BOTH the Incoming server AND the Outgoing server.
  8. Click OK.
  9. Click Next.
  10. Click Finish.

Configuring Outlook Express to Check MTMail

NOTE: You must access MTMail at least once on the web to complete the account setup before you can use a client.

To configure Outlook Express to check MTMail:

  1. Open Outlook Express. Click on the Tools menu, and then choose Accounts.
  2. Click on the Mail Tab, click the Add button, and then choose Mail, which launches the Internet Connection Wizard.
  3. For "Display Name," enter your real name. Click Next.
  4. For "Email Address," enter your MTMail e-mail address (username@mtmail.mtsu.edu), and then click Next.
  5. Under "E-mail Server Names," "My incoming mail server is a..." select POP3 or IMAP (What's the difference?). You might want to use IMAP because it supports more features.
  6. For "Incoming Mail (POP3 or IMAP) server," type outlook.com and for "Outgoing Mail (SMTP) server, please log into MTMail on a computer and look in the address bar for the correct server. The most common ones are:

                                                                pod51004.outlook.com

                                                                ch1prd0202.outlook.com

                                                                sn2prd0202.outlook.com

  7. In the next window, under "Account Name" enter your MTMail address (username@mtmail.mtsu.edu). The username may be just your username; you may need to re-enter the @mtmail.mtsu.edu part. You can enter your password next to "Password" if you want Outlook Express to save your password so you do not have to enter it every time you check your mail. Click Next.
  8. Click Finish.
  9. Double click the new account that shows up as outlook.com
  10. In the text field under "Mail Account," change "outlook.com" to something more familiar, such as "My MTMail".
  11. Click on the Servers tab on top of the window.
  12. On the "Outgoing Server" tab, check "My outgoing server (SMTP) requires authentication". Then click Settings next to this checkbox. Make sure "Use same settings as my incoming mail server" is selected. Click OK to leave this window.
  13. Click the Advanced tab on top.
  14. There are two checkboxes that both say "This server requires a secure connection (SSL)". One is under "Outgoing mail (SMTP):" One is under "Incoming Mail (POP)" or "Incoming Mail (IMAP)". Click both of these check boxes. The number next to "Incoming mail" should change to 995 (for POP) or 993 (for IMAP). The Outgoing port number should be 587.
  15. Click Apply at the bottom. Then click OK.
  16. Close the Internet Accounts window.
  17. To check your MTMail, just click on the Send/Receive button in the toolbar.

Configuring Mozilla Thunderbird (Windows) to Check MTMail

NOTE: You must access MTMail at least once on the web to complete the account setup before you can use a client.

To configure Mozilla Thunderbird to check MTMail:

  1. Open Mozilla Thunderbird. The Account Wizard will run the first time that you open Thunderbird. If the Internet Connection Wizard does not run when you first open Thunderbird, do the following:
    1. On the Tools pull-down menu, click Account Settings.
    2. On the "Account Settings" page, click Add Account.
  2. In the Account Wizard, on the New Account Setup page, select "Email account", and then click Next or Continue.
  3. On the Identity page, in the Your Name field, enter your name as you want it to appear in the "From" field of your outgoing messages. In the Email Address field, enter your e-mail address: username@mtmail.mtsu.edu.
  4. On the Server Information page, select POP or IMAP (What's the difference?) then click Next or Continue. You might want to use IMAP because it supports more features.
  5. In the Incoming Server field (for both POP3 and IMAP), enter: outlook.com.
  6. In the Outgoing Serverfield, Please log into MTMail on a computer and look in the address bar for the correct server. The most common ones are:

                                                                pod51004.outlook.com

                                                                ch1prd0202.outlook.com

                                                                sn2prd0202.outlook.com

  7. On the User Names page, in the Incoming User Name and Outgoing User Name fields, enter your full e-mail address: username@mtmail.mtsu.edu and click Next or Continue.
  8. On the Account Name page, enter the name you want to use to refer to this e-mail account (Example: MTMail), and then click Next or Continue.
  9. On the Congratulations page, review your configurations, and then click Finish or Done to exit the wizard.

    After you complete this step, a reminder may tell you that you need to set up your connection to MTMail to use SSL or TLS. You'll need to do this before you can use the new account, and will do so in the next step. Click OK.
  10. Set up Thunderbird to use SSL or TLS as required by MTMail:
    Note: If the Account Settings page doesn't open automatically, go to the Tools pull-down menu, click Account Settings.
    1. In the navigation pane of Account Settings, select "Outgoing Server (SMTP)". On the Outgoing Server (SMTP) Settings page, select the MTMail SMTP server, and then click Edit.
    2. For "Security and Authentication", under "Use secure connection", select TLS and click OK.
    3. In the navigation pane of Account Settings, under your MTMail configuration, select "Server Settings".
    4. On the Server Settings page, under Security Settings, select SSL, and then click OK
    5. If you selected POP3 as your server type, under Server Settings, it's a good idea to select "Leave messages on the server". This keeps a copy of the messages you retrieve to your local computer on the server.
  11. In the "Mail Server Password Required" message box, type your MTMail password. If you want Thunderbird to remember your password, click "Use Password Manager to Remember this password".

Configuring Windows Live to Check MTMail

NOTE: You must access MTMail at least once on the web to complete the account setup before you can use a client.

To configure Windows Live Mail to check MTMail:

  1. Start Windows Live Mail. A wizard may run the first time it's opened. If the wizard doesn't run when you first open the program, do the following:
    1. On the Tools pull-down menu (Alt-T), click Accounts.
    2. On the Accounts page, click Add.
    3. On the Add an account page, select "E-mail Account", and then click Next.
  2. On the "Add an E-mail Account" page:
    1. In the E-mail address field, enter your e-mail address: username@mtmail.mtsu.edu.
    2. In the Password field, enter your MTMail password. If you want Windows Live Mail to remember your password, select the check box next to "Remember password".
    3. In the Display Name field, enter your name as you want it to appear in the "From" field of your outgoing messages.
    4. Select "Manually configure server settings for e-mail account", and then click Next.
  3. On the next page of the wizard, under "Incoming Server Information":
    1. In the drop-down menu under "Incoming mail server is a [type] server", select POP or IMAP (What's the difference?). You might want to use IMAP because it supports more features.
    2. Under Incoming server, the server name for both IMAP and POP3 is: outlook.com
    3. Select "This server requires a secure connection (SSL)".
    4. Under Log on using, make sure that "Clear text authentication" is selected.
    5. Under Login ID (if different from e-mail address), type your full e-mail address: username@mtmail.mtsu.edu
  4. Under "Outgoing Server Information":
    1. Under Outgoing server, Varies.  Please log into MTMail on a computer and look in the address bar for the correct server. The most common ones are:

                                                                  pod51004.outlook.com

                                                                  ch1prd0202.outlook.com

                                                                  sn2prd0202.outlook.com

    2. Select the check box next to "This server requires a secure connection (SSL)".
    3. Select the check box next to "My Outgoing server requires authentication, and then click Next.
    4. If outgoing server port number is required, enter 587.
  5. On the "Your new account settings are complete page", click Finish.
  6. On the "Accounts" page, click Close.
  7. If you're using IMAP4 and the "Show/Hide IMAP Folders dialog box appears", use the Windows Live Mail user interface to select which folders you want to synchronize between the server and your local computer, and then click OK.

Configuring Microsoft Entourage to Check MTMail

NOTE: You must access MTMail at least once on the web to complete the account setup before you can use a client.

To configure Microsoft Entourage to check MTMail:

  1. In Entourage, go to the Tools pull-down menu, click Accounts.
  2. In the Accounts window, click the New button.
  3. In the New Account window, under "Add new mail account", select select POP or IMAP (What's the difference?). You might want to use IMAP because it supports more features. Click OK.
  4. On the Edit Account page, under Account name, type a name for this account. (Example: MTMail)
  5. Under "Personal Information":
    1. Next to Name, enter your name as you want it to appear in the "From" field of your outgoing messages.
    2. Next to E-mail address, enter your e-mail address: username@mtmail.mtsu.edu
  6. Under "Receiving mail":
    1. Next to Account ID, enter your full e-mail address: username@mtmail.mtsu.edu
    2. Next to IMAP server (if you chose IMAP) or POP server (if you chose POP), enter: outlook.com
    3. Next to Password, enter your MTMail password. If you want to save your password, you can select "Save password in my Mac OS keychain".
    4. Select Click here for advanced receiving options.
    5. In the pop-up window that appears, select the checkbox next to "This IMAP service requires a secure connection (SSL)", and then click the close button in the upper-left corner of the pop-up window.
  7. Under "Sending mail":
    1. Next to SMTP server, Varies.  Please log into MTMail on a computer and look in the address bar for the correct server. The most common ones are:

                                                                  pod51004.outlook.com

                                                                  ch1prd0202.outlook.com

                                                                  sn2prd0202.outlook.com

    2. Select Click here for advanced sending options. In the pop-up window that appears, do the following:
    3. Select the checkbox next to "SMTP service requires secure connection (SSL)".
    4. Select the checkbox next to "SMTP server requires authentication".
    5. Select "Use same settings as receiving mail server", and then click the close button in the upper-left corner of the pop-up window.
    6. If outgoing server port number is required, enter 587.
  8. In the Edit Account window, click OKto save your settings.
  9. Close the Accounts dialog box.

Configuring Mail (Mac OS X) to Check MTMail

NOTE: You must access MTMail at least once on the web to complete the account setup before you can use a client.

To configure Mail (Mac OS X) to check MTMail:

  1. Open Mail, and then do one of the following:
    1. If you've never set up any e-mail accounts using Mail, the "Welcome to Mail" page appears. Go to step 2
    2. If you've already created e-mail accounts using Mail, on the Mail pull-down menu, click Preferences. On the "Accounts" tab, click the plus sign (+) at the bottom-left of the navigation pane to open the Add Account window.
  2. In the Welcome to Mail or Add Account window:
    1. In the Full Name field, enter your name as you want it to appear in the "From" field of your outgoing messages.
    2. In the Email Address field, enter your e-mail address: username@mtmail.mtsu.edu
    3. In the Password field, enter your MTMail password.
    4. Click Continue.
  3. In the Incoming Mail Server window, enter the following:
    1. Next to Account Type, select select POP or IMAP (What's the difference?). You might want to use IMAP because it supports more features.
    2. In the Description field, enter a name for this account (Example: MTMail).
    3. In the Incoming Mail Server field, enter: outlook.com
    4. In the User Name field, enter your full e-mail address: username@mtmail.mtsu.edu
    5. In the Password field, enter your MTMail password.
    6. Click Continue. Mail will test your connection to the incoming server using default settings. You may receive a note that trying to log into the server failed - this is fine, as we need to adjust security settings before it will work. Click Continue again.
    7. If the previous step failed, you may see "Incoming Mail Security". Make sure that "Use Secure Sockets Layer (SSL) is checked. Authentication should be set to Password.
  4. In the Outgoing Mail Server window, enter the following:
    1. In the Description field, enter a name for this server. (Example: MTMail SMTP)
    2. In the Outgoing Mail Server field, enter Varies.  Please log into MTMail on a computer and look in the address bar for the correct server. The most common ones are:

                                                                  pod51004.outlook.com

                                                                  ch1prd0202.outlook.com

                                                                  sn2prd0202.outlook.com

    3. NOTE: In older versions of Mail, you may need to specify it use port 25 instead of the default of 995.
    4. Make sure that "Use only this server" is checked.
    5. Select "Use Authentication". The User Name and Password should be automatically filled in with the information from the Incoming Mail Server settings. Make sure that the User Name field includes your full e-mail address. Click Continue.
    6. Mail will test your connection to the outgoing mail server using default settings. Note: If the test isn't successful, click Continue again. You can verify your settings at the end of this procedure.

If you're using IMAP4, in the Account Summary box, click Create.

If you're using POP3, we recommend that you set up your client to keep a copy of the messages that you retrieve to your local computer on the server. This lets you access your messages from a different mail program.

To keep a copy of these messages on the server, do the following:

  1. In the Account Summary box, uncheck "Take Account online", and click Create.
  2. Go to the Mail pull-down menu, and click Preferences.
  3. On the "Accounts" tab, in the navigation pane, select your new MTMail account.
  4. In the right pane, click "Advanced".
  5. Uncheck "Remove copy from server after retrieving a message", and then close the Accounts window.

If you don't want Mail to keep a copy of your messages on the server, select the "Take account online check box", and then click Create.

If Mail Doesn't Connect

You may need to verify that Mail is set up to send and receive mail using the Secure Sockets Layer (SSL). You can verify that Mail is set up to use SSL as follows:

  1. In Mail, go to the Mail pull-down menu and click Preferences.
  2. On the "Accounts" tab, select your MTMail account, and then click "Advanced".
  3. On the "Advanced" tab:
    1. Make sure Use SSL is selected.
    2. Port should be set automatically. If you chose IMAP, it should be: 993. If you chose POP, it should be: 995.
    3. Make sure Authentication is set to Password.
    4. Make sure the Domain Name or IMAP Path Prefix field is empty.
  4. On the "Account Information" tab:
    1. Under Outgoing Mail Server (SMTP), make sure "Use only this server" is checked.
    2. Under Outgoing Mail Server (SMTP), click the drop-down menu, and then click Edit Server List.
    3. On the new window's "Advanced" tab, under Server port, make sure "Use Secure Sockets Layer (SSL)" is checked.
    4. Under Authentication, verify that Password is selected, and then click OK.

Configuring for Mobile Devices

To configure your mobile device for MTMail, please use the following settings, combined with the setup guides found on your Mobile Service Provider's website below.

Account Type Microsoft Exchange (may also be listed as ActiveSync or Corporate Sync)
Username username@mtmail.mtsu.edu (i.e.zzz1z@mtmail.mtsu.edu)
Password Your current MTMail password
Domain outlook.com
Incoming Mail Server (POP) outlook.com *must connect with SSL(Port995)
Incoming Mail Server (IMAP) outlook.com *must connect with SSL(Port993)

*Note: For the incoming and outgoing mail server settings, additional security measures are required, noted in the field below. Most e-mail programs take care of setting the ports for you if you select the right security option in the account setup, though some programs require you to use the “Advanced” account setup to view the security options.

Outgoing Mail Server:  Varies.  Please log into MTMail on a computer and look in the address bar for the correct server. The most common ones are:

                                                            pod51004.outlook.com

                                                            ch1prd0202.outlook.com

                                                            sn2prd0202.outlook.com

AT&T
AT&T's support page can be found here: http://www.att.com/learningcenter 

When you visit that page, you should be prompted to select your device from the list. After selecting your device, you should be presented with the Device How-To Center. Select the Messaging & E-mail > Email option on the left, then select "Setup Corporate Email" under Step-by-Step Instructions underneath the main window. This should provide you with a step-by-step tutorial on how to setup your MTMail Email account using the settings provided above. (Do not use the settings in the tutorial)

Verizon
Verizon's support page can be found here: http://www.verizonwireless.com/support 

When you visit that page, click the option for Device. This will prompt you to select your device from the list. Once you have selected your device, click OK. you should see an Email Setup button next to the picture of your phone. This will open a PDF version of your device manual, where you can navigate to the Microsoft Exchange section for a step-by-step guide on how to setup your email account. 

Sprint
Sprint's support page can be found here: http://support.sprint.com/support/devicepage?INTNAV=ATG:HE:SPTSN:DE 

When you visit that page, select your device from the list. This will then forward you to the device page, and you should be able to select the help article you need from the left under "About this device > Basic setup (or Getting started FAQs) > Set up Microsoft Exchange (work) email". If you do not see the help guide you need listed there, you can also view the Device Manual from the User Guide option below theFAQs. 

T-Mobile
T-Mobile's support page can be found here: http://support.t-mobile.com/viewAllProducts.html 

When you visit that page, select your device from the list, then click the "How To’s" under Documentation. This should list all the help articles available for your device. Under Table of Contents, select Messaging. Select the "Email > Account –Add new Exchange e-mail account" and follow the steps listed there.

 

How do I use my email, contacts, and calendar?
Extensive online guides can be found at http://help.outlook.com

How do I get help with the other services attached to my account?
In addition to the online guides found at http://help.outlook.com , User and Answer forums are provided at http://www.outlookliveanswers.com/forums . Use your MTMail credentials to sign into the forum space.

Mail I want is going to my junk e-mail folder. What can I do?
You have 3 options to handle legitimate e-mail that you do not want to go into your junk mail folder:

  1. You can disable the junk e-mail filter. By default, junk e-mail filtering is enabled. If you would like to disable this, please be advised that you won't be able to control unwanted and unsolicited messages. It isn't a good security practice to disable junk e-mail filtering.
  2. You can safe-list senders by e-mail address or domain.
    For information on how to change your junk e-mail options, go to: http://help.outlook.com/en-us/140/ms.exch.owal.optionslight.junkemail.aspx
  3. You can create a rule on how to handle e-mails from a particular domain or e-mail address. For more information on Inbox Rules, go to: http://help.outlook.com/en-us/140/bb899620.aspx

What do I do if email seems to not be working?
Go to http://www.mtsu.edu/email , schedules for any planned outages will be posted here. Click on the link to Microsoft status to see if they have posted any information.

If there is currently no planned outage, please contact the ITD Help Desk at 898-5345.

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