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TECHNICAL HELP

Where do I go for technical help with MTMail?
If you're having problems signing up, or questions regarding email, contact the Help Desk at 615-898-5345 or help@mtsu.edu.

What are the recommended browsers?
Web browsers:

    • At least Windows Internet Explorer 9
    • At least Mozilla Firefox 12
    • At least Apple Safari 5
    • At least Google Chrome 18
  • Outlook 2007, 2010, or 2013 (for PC)
  • Outlook 2011 (for Mac)

If you use a Web browser that doesn't support the full feature set, Outlook Web App will open in the light version. 


Light Version of Outlook Web App

The light version of Outlook Web App is optimized for accessibility, such as for users who are blind or have low vision. The light version provides fewer features and is faster for some operations. You may want to use the light version if you're on a slow connection or using a computer with unusually strict browser security settings. The light version can be used with almost any browser and has the same features across all browsers. 
For information about how to use the light version, see Accessibility for Blind and Low Vision Users. 

What are the maximum size/limits of MTMail?

  • Message size including attachments - 25MB
  • Single file attachment - 18MB
  • Number of file attachments - 125
  • Mailbox size - 10 GB
  • Number of recipients (To:, Cc & Bcc) - 100
  • Message rate (sending) - 30 per minute
  • Total recipients per day - 500

 

How do I check my MTMail?

On the Web

Access MTMail on the web at www.mtsu.edu/mtmail 
Recommended Browsers - In order to get the best possible experience from MTMail, please make sure you're using one of the recommended web browsers:

  • Web browsers:
    • At least Windows Internet Explorer 9
    • At least Mozilla Firefox 12
    • At least Apple Safari 5
    • At least Google Chrome 18
  • Outlook 2007, 2010, or 2013 (for PC)
  • Outlook 2011 (for Mac)

Other web browsers will work for accessing MTMail, but you'll see a "light" version of the interface, with a different appearance and not all features available. 
Getting Started & Logging In - To get started using MTMail on the web, go to www.mtsu.edu/mtmail. Click on the link for MTMail. This will redirect you to a different page – login.microsoftonline.com, Microsoft Office 365. Office 365

Enter your MTMail e-mail address and password, then click Sign In. 

Username: username@mtmail.mtsu.edu 
Password: your MTMail password that you made up
How do I use MTMail/Checking Your E-mail: 
By default (in one of the recommended browsers), you'll see a list of your folders on the left, a list of messages in your Inbox in the middle, and the currently selected message on the right. 

To move between messages, simply click on the message you want to view in the Inbox list. To move between folders, click the folder you want to view from the list at the left. 

For more information, see Microsoft's Open a Message help.
Sending E-mail: 
To compose a new message, click the New link at the top of the Inbox list. To reply to a message, click the Reply icon, an envelope with a purple arrow pointing left - or click the Actions link at the top of the message window and select Reply. 

A new window will open where you can address and compose your message. If you need to save your message for later, use the Save (disk) icon at the top of the window. The message will go to your Drafts folder (accessible from the navigation bar), where you can go back to it later. 

If you wish to include one or more attached files in your message, click the Attach File (paperclip) icon. 

To immediately send your message, use the Send button. 

For more information, see Microsoft's Create a Message help.
Other E-mail Topics: 

For other e-mail related instructions and topics, including Address BookWorking with Folders, message options, spell-check, rules (filters) and more, please see Microsoft's Mail help .
The Options Menu: 

Use the Options link located near the top-right to:

  • View and edit your Account Information
  • Check e-mail from other accounts
  • Set up rules (AKA filters) to automatically sort mail
  • Set up automatic replies (such as a vacation message)
  • Access recently deleted items
  • Manage groups
  • Change account settings - such as format, notification methods, spelling, how the display panes are arranged
  • View mobile phones you've configured to sync with MTMail
  • View and change your spam/junk mail settings

For more information, see Microsoft's Options Reference help. Additional Help: 
To access the Microsoft help files linked from this page, as well as many more, click the blue Help icon (a blue circle containing a question mark) located near the top-right of the page. 

A good introduction for first-time users is the Getting Started with Outlook Live on the Web page.
Using an e-mail client or mobile device: 
AFTER logging into MTMail on the web at least once to complete the account setup, you can also access MTMail using an e-mail client such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, Entourage, and others. Connections are available using POP and IMAP. See  POP vs. IMAP for more information about the differences. 

Below are links to client or device-specific setup instructions. http://help.outlook.com/en-us/140/cc875899.aspx

Configuring for Mobile Devices

Most mobile devices only require your email address and password under the Microsoft Exchange Account Type. If your phone does not automatically configure your account, please use the following settings, combined with the setup guides found on your Mobile Service Provider's website below.


Account Type

Microsoft Exchange (may also be listed as ActiveSync or Corporate Sync)

Username

username@mtmail.mtsu.edu (i.e.zzz1z@mtmail.mtsu.edu)

Password

Your current MTMail password

Domain

m.outlook.com

Incoming Mail Server (POP)

m.outlook.com 

Incoming Mail Server (IMAP)

m.outlook.com 

 

AT&T

AT&T's support page can be found here: http://www.att.com/learningcenter 

When you visit that page, you should be prompted to select your device from the list. After selecting your device, you should be presented with the Device How-To Center. Select the Messaging & E-mail > Email option on the left, then select "Setup Corporate Email" under Step-by-Step Instructions underneath the main window. This should provide you with a step-by-step tutorial on how to setup your MTMail Email account using the settings provided above. (Do not use the settings in the tutorial)
Verizon
Verizon's support page can be found here: http://www.verizonwireless.com/support 
When you visit that page, click the option for Device. This will prompt you to select your device from the list. Once you have selected your device, click OK. you should see an Email Setup button next to the picture of your phone. This will open a PDF version of your device manual, where you can navigate to the Microsoft Exchange section for a step-by-step guide on how to setup your email account. 
Sprint
Sprint's support page can be found here: http://support.sprint.com/support/devicepage?INTNAV=ATG:HE:SPTSN:DE 
When you visit that page, select your device from the list. This will then forward you to the device page, and you should be able to select the help article you need from the left under "About this device > Basic setup (or Getting started FAQs) > Set up Microsoft Exchange (work) email". If you do not see the help guide you need listed there, you can also view the Device Manual from the User Guide option below theFAQs
T-Mobile
T-Mobile's support page can be found here: http://support.t-mobile.com/viewAllProducts.html 
When you visit that page, select your device from the list, then click the "How To’s" under Documentation. This should list all the help articles available for your device. Under Table of Contents, select Messaging. Select the "Email > Account –Add new Exchange e-mail account" and follow the steps listed there.

 

How do I use my email, contacts, and calendar?
Extensive online guides can be found at http://help.outlook.com

How do I get help with the other services attached to my account?
In addition to the online guides found at http://help.outlook.com , User and Answer forums are provided at community.office365.com . Use your MTMail credentials to sign into the forum space.

Mail I want is going to my junk e-mail folder. What can I do?
You have 3 options to handle legitimate e-mail that you do not want to go into your junk mail folder:

  1. You can disable the junk e-mail filter. By default, junk e-mail filtering is enabled. If you would like to disable this, please be advised that you won't be able to control unwanted and unsolicited messages. It isn't a good security practice to disable junk e-mail filtering.
  2. You can safe-list senders by e-mail address or domain. 
    For information on how to change your junk e-mail options, go to: http://help.outlook.com/en-us/140/ms.exch.owal.optionslight.junkemail.aspx
  3. You can create a rule on how to handle e-mails from a particular domain or e-mail address. For more information on Inbox Rules, go to: http://help.outlook.com/en-us/140/bb899620.aspx

What do I do if email seems to not be working?
Go to http://www.mtsu.edu/email , schedules for any planned outages will be posted here.
If there is currently no planned outage, please contact the ITD Help Desk at 898-5345.