Resources for Online Learners
To promote online learner success, MTSU provides the same support services that traditional, on-campus students enjoy, as well as some resources developed specifically for them. The review of this information will be beneficial even for students who have previously taken online courses.
MTSU online courses are delivered via Brightspace Desire2Learn (D2L) learning management system. When students are notified of their acceptance to MTSU, they receive a student ID (M number) and activation instructions for PipelineMT (through which MTSU email accounts and online courses are accessed).
Communication between online student and professor is conducted through the course via D2L email although some professors may use student MTmail accounts as well.
All other MTSU communication is conducted via student MTmail accounts. Students should check their MTmail accounts frequently for information about registration, financial aid, academic schedules, etc.
The MTSU Help Desk provides technical assistance on the following days/times:
Sun – 2:00 p.m. – 9:00 p.m.
Mon – Thur – 7:00 a.m. – 9:00 p.m.
Fri – 7:00 a.m. – 4:30 p.m.
Sat – 8:00 a.m. – 4:00 p.m.
Help Desk staff may also be contacted via phone at (615) 898-5345 and email at firstname.lastname@example.org. Online D2L support is also provided for students who have questions/issues with/about their online courses.
The James E. Walker Library on the MTSU campus provides a multitude of services for distance learners including technology services (computers, technology coaches, Makerspace, Wifi and charging stations, software, and equipment check-out).
New and used textbooks for online courses may be purchased at MTSU’s Phillips Bookstore.
The MTSU Student Handbook is your go-to source for campus information and valuable resources.
Online professors may require proctored exams and must offer the opportunity to take them on the MTSU campus. However, if student locations and/or schedules do not permit taking exams on campus, they must be able to take proctored exams at approved off-campus locations. The MTSU Distance Education Test Center assists students in scheduling exams at approved off-campus facilities.
Distance education students are provided access to Smarthinking online tutoring in a wide variety of subjects available 24 hours a day. Online students are also provided access to iStudySmart, the University Writing Center, and other online tutoring resources.
Students who register with the Disability Access Center (DAC) are provided necessary accommodation to complete their online courses. Exam scheduling and testing policies are available on the DAC website.