Archives

ERP Systems

The schedule below reflects planned upgrades for the various ERP systems (Banner and its associated third-party products). The installation columns of the grid reflect planned dates and times for the test (non-production) versions and the production versions of the respective system's upgrades.

Product/Upgrade/Reason Test Environment Production Environment

 Banner Q4B9 (’16) Upgrade

 Thursday, 9/21/17

Saturday, 10/7/17, 7:00 a.m. – 10:30 a.m.

 Maintenance Window

 N/A

Saturday, 10/7/17, 7:00 a.m. - 3:00 p.m.

PipelineMT Upgrade

 N/A

Saturday, 9/16/17, 8 a.m. - noon

PipelineMT Add/Drop Classes and Student Account Options Offline for special processing

N/A

 Monday, 8/21/17, 6:00 p.m. - 11:59 p.m.

 BDMS Upgrade

Week of 7/3/17, 9:00 a.m. - 4:30 p.m.

Friday, 7/14/17, 1:00 p.m. - approximately 4:00 p.m. 

 Banner/RaiderNet Q2 upgrade 

Wednesday, 5/24/17, Time TBD

 Saturday, 6/10/17, Time TBD
Maintenance Window

 N/A

 

Saturday, 6/3/17, 7:00 a.m. - 3:00 p.m.

Banner/RaiderNet Q4 (B9) and OS Patches Tuesday, 4/11/17, 8:00 a.m. – 4:30 p.m. (without OS patches)  

Saturday, 6/3/17, 7:00 a.m. – 11:30 a.m.

Banner/RaiderNet Q1 and Q1 Supplemental upgrade  Tuesday, 3/21/17, 8:30 a.m. – 2:00 p.m. Saturday, 5/13/17, 7:00 a.m. - noon
Banner/RaiderNet Offline for Brief Maintenance  N/A Thursday, 3/30/17, 7:00 a.m. - 7:15 a.m.
 PipelineMT maintenance  N/A Thursday, 3/9/2017, 2:30 a.m. - 6:00 a.m.
Evisions Upgrade (Argos, FormFusion, IntelleCheck, and MAPS)  N/A Sunday, 3/05/2017,
6:00 p.m. - 9:00 p.m.
 Maintenance Window  N/A  Saturday, 3/4/17, 7:00 a.m. - 3:00 p.m.
 
  • Banner/RaiderNet Q4 Software Upgrade
  • Data Warehouse Migration (ITDMSSQLDB02\IPDWMT  ->  DWSERVER\IPDWMT)
 Wednesday, 1/4/17 Saturday, 3/4/17, 7:00 a.m. 11:00 a.m.
 Banner/RaiderNet Hardware Upgrade  Thursday, 12/22/16  Friday, 2/10/17, 8:00 p.m. – Saturday, 2/11/17, 7:00 p.m.
Maintenance Window N/A Saturday, 1/7/17, 7:00 a.m. - 3:00 p.m.
ISSM 9.5.3 Upgrade 10/19/16 - 10/21/16 Tuesday, 12/6/16 - Thursday, 12/8/16
Argos, FormFusion, Intellecheck Server Upgrade Tuesday, 6/7/16 Wednesday, 10/5/16, 6:00 p.m. – 7:00 p.m.
Banner/RaiderNet - Q3 Upgrade Tuesday, 9/13/16, Time TBD Saturday, 10/1/16, 7:00 a.m. - 1:00 p.m.
Maintenance Window N/A Saturday, 10/1/16, 7:00 a.m. - 3:00 p.m.
RaiderNet - All options will be unavailable N/A Tuesday, 8/30/16, 6:00 p.m. - Midnight
RaiderNet - Add/Drop Classes and Student Accounts unavailable N/A 8/15/16, 6:00 p.m. - midnight
Banner/RaiderNet - Fiscal Year-End Processing N/A 6/30/16, 6:00 p.m. - midnight
Banner/RaiderNet - Q2 Upgrade 5/19/16, 8:00 a.m. - 11:00 a.m. 6/4/16, 7:30 a.m. - 10:30 a.m.
Database Upgrade - Automic AppWorx 2/8/16 5/31/16, 11:30 a.m. - 1 p.m.
Banner/RaiderNet – Q1 and Q1 Supplemental Upgrade 3/22/16, 8:00 a.m. – noon 4/16/16, 7:30 a.m. – 11:00 a.m (completed)
Data Warehouse – SQL Server Upgrade 3/5/16 3/5/16, 7:30 a.m. -- 1:30 p.m. (completed)
Banner/RaiderNet – Oracle Upgrade 2/8/16 3/5/16, 7:30 a.m. -- 1:30 p.m. (completed)
Banner/RaiderNet Q3 Upgrades 9/10/15 10/3/15 (completed)
Banner Workflow 8.2 upgrade N/A 6/18/15, all day
Banner Q2 install  N/A 6/13/15, 7:00 a.m. – 9:30 a.m. 
 Banner Q4  11/18/14, 8:00 a.m. - 12:45 p.m. 1/3/15, 8:00 a.m. - 12:00 p.m. (completed)
Banner/RaiderNet Q3 install 9/15/14 – 8:00 a.m. to 11:00 a.m. 10/4/14 – 7:00 a.m. to 9:30 a.m. (completed)
Banner/RaiderNet offline for fall fee payment processing N/A 8/19/14 - 6 p.m. - midnight (completed)
RaiderNet due to campus network upgrade.  N/A 8/14/14 - 7 p.m. - 8 p.m. (completed)
Banner/RaiderNet for general maintenance  N/A 8/5/14 - 7 p.m. - 11 p.m. (completed)
Banner/RaiderNet offline for Cope renovation project N/A 7/13/14 - 9:00 a.m. - 5:00 p.m. (completed)
Banner/RaiderNet offline for Fiscal Year End processing   N/A  6/30/14 - 6:30 p.m. – midnight (completed)
Banner/RaiderNet Q2 '14 upgrade 5/20/14 - 8:00 a.m. to 1:00 p.m. (completed)  6/7/14 - 7:00 a.m. to 9:30 a.m. (completed)
Banner FA 8.20 and ST 8.6.3  5/8/14 - 8:00 a.m. to 8:40 a.m.  5/15/14 - 7:30 a.m. to 8:00 a.m. (only Financial Aid down)
Banner/RaiderNet Q1 '14 upgrade 02/04/2014 - 8:00 a.m. to 2:00 p.m.  03/01/2014 - 7:00 a.m. to 1:00 p.m
MT$ource upgrade N/A  01/04/2014 – 8:00 a.m. to 01/06/2014 (completed)

Banner/RaiderNet Q4'13 upgrade

10/30/2013 11:00 a.m. – 2:00 p.m. (completed)

 01/04/2014 - 8:00 a.m. to 11:00 a.m. (completed)

 Banner/RaiderNet Q3'13 upgrade

 09/11/2013 (completed)

 10/05/2013 - 7:00 am through 1:00 pm (completed)

Banner/RaiderNet offline for FYR processing

 N/A

 06/30/2013 - 6:00 p.m. - midnight (completed)

 

Banner/RaiderNet Q2 '13 upgrade

 

04/29/2013 (completed)

 06/01/2013 - 7 a.m. - 11:00 a.m. (completed)

Banner/RaiderNet Q1 '13 upgrade

02/11/2012 (completed)

3/16/2013 7:00 a.m. - 1:00 p.m. (completed)

PipelineMT/RaiderNet upgrade

 

02/3/2013 3:00 a.m. - 1:00 p.m. (completed)

Banner/RaiderNet Q4 '12 upgrade

11/27/2012 (completed)

01/6/2013 7:00 a.m. - 11:00 a.m. (completed)

Banner/RaiderNet offline for storage maintenance

 

12/2/2012 midnight - noon (completed)

Banner/RaiderNet offline for storage maintenance

 

11/29/2012 8:00 p.m. - 9:00 p.m. (completed)

Banner/RaiderNet Q3 '12 upgrade

09/20/2012 (completed)

11/3/2012 7:00 a.m. - 3:00 p.m. (completed)

Banner/RaiderNet Pre-Q3 '12 (DBEU) upgrade

10/24/2012 (completed)

11/1/2012 5:30 p.m. - 8:30 p.m. (completed)

Banner/RaiderNet Fin Aid upgrade

08/30/2012 (completed)

09/10/2012 4:30 p.m. - 6:30 p.m. (completed)

Banner/RaiderNet offline for FYR processing

 

06/30/2012 6:00 p.m. - midnight (completed)

Banner/RaiderNet Q2 '12 upgrade

05/23/2012 (completed)

07/14/2012 7:00 a.m. - 4:00 p.m. (completed)

Banner/RaiderNet Employee SSB upgrade

04/13/2012 (completed)

04/14/2012 3:00 p.m. - 3:30 p.m. (completed)

Banner/RaiderNet Q1 '12 upgrade

03/1/2012 (completed)

04/12/2012 5:00 p.m. - 4/13/2012 1:45 a.m. (completed)

Banner/RaiderNet offline for an Oracle upgrade

 

03/15/2012 5:00 p.m. - 8:00 p.m. (completed)

Banner/RaiderNet offline for electrical outage

01/16/2012 (completed)

01/16/2012 6:00 a.m. - 9:00 p.m. (completed)

BDMS 8.3 upgrade 08/15/2011 (completed) 10/07/2011 5:00 p.m. - 10/09/2011 8:00 a.m. (completed)
Banner 8.3/8.4 upgrade - TBR "July bundle" 08/15/2011 (completed) 10/07/2011 5:00 p.m. - 10/09/2011 8:00 a.m. (completed)
Banner 8.3/8.4 upgrade - TBR "June bundle" 07/26/2011 (completed) 10/07/2011 5:00 p.m. - 10/09/2011 8:00 a.m. (completed)

 

 

IT Network Infrastructure

IT Infrastructure includes the systems providing the wired/wireless data, voice and video/cable TV networks of the university. It also includes the physical connections of those systems – fiber optic, twisted-pair, and coax cables as well as the systems utilized to provide IT security on the networks.

Impacted System and Service Upgrade Description Scheduled Service Interruption
 Egress Switch and Router Maintenance 

Sunday, 10/08/2017, 6:00 a.m. - 7:00 a.m.

 Egress Firewall Maintenance 

Sunday, 10/01/17, 3:00 a.m. - 6:00 a.m.

 Telecommunications Maintenance 

Thursday, 9/28/17, 12:15 a.m. - 5:15 a.m.

  Data Center Network Maintenance 

 Sunday, 9/24/17, 6:00 a.m. - 7:00 a.m.

 Telecommunications Maintenance 

 Friday, 9/22/17, 12:15 a.m. - 5:15 a.m.

 Fairview and Ellington Human Sciences Buildings Network Outage

 Friday, 6/30/17 all day

 Data Center Network Maintenance

Sunday, 5/14/17, 6:00 a.m. - 7:00 a.m.

 Ingram Building Network Outage

Saturday, 4/29/17, all day

 Telecommunications System campus-wide

Sunday, 3/19/2017, 5:00 a.m. – 6:00 a.m.

 VPN Upgrade

 

Sunday, 3/12/2017, 3:00 a.m. – 6 a.m.

Ellington Human Sciences Building/Fairview Building Network Outage

 

Friday, 3/10/2017, all day

 GFI FaxMaker Pro (University Faxing System) 

Wednesday, 3/08/2017 10:00 a.m. - noon

 Data Center Network Upgrade  

 

Sunday, 3/05/2017, 6:00 a.m. - 7:00 a.m.

The Alumni Memorial Gym network will be offline for work needed to upgrade the data closet and replace the network electronics.

Wednesday, 8/10/16, 5:00 p.m., - Thursday, 8/11/16, 9:00 a.m.

The Boutwell Dramatic Arts network will be offline for work needed to upgrade the data closet and replace the network electronics.

Monday, 8/8/16, 5:00 p.m. -Tuesday, 8/9/16, 9:00 a.m.

During the normal maintenance window, work will be performed on the campus network and phone system to verify service availability during failover of the campus Internet services. There will be momentary loss of all Internet services during the failover period and some interruption of phone services during this time.

Sunday, 8/7/16, 4:00 a.m. - 6:00 a.m.

During the normal maintenance window, work will be performed on the campus network and phone system to verify service availability during failover of the campus Internet services. There will be momentary loss of all Internet services during the failover period and some interruption of phone services during this time.

Sunday, 7/24/16, 4:00 a.m. - 6:00 a.m.

The campus cable television system is undergoing an upgrade, and will be off the air during this time. Once the upgrade is complete, a PSA will be sent out with a reminder for everyone to rescan the channels on all TVs to access the new channel lineup. Changes include the inclusion of high definition for any available channel, plus four premium channels.

Thursday, July 14, 7:30 a.m. - 3:00 p.m.(completed)

During the normal maintenance window this work will be tested by forcing a failover of the Internet services. There will be momentary loss of all Internet services during the failover period. There could be some interruptions of phone services.

Sunday 7/10/16, 5:00 a.m.- 6:00 a.m. (completed)

Maintenance will be performed on the campus Internet connection. This work is not expected to impact Internet service. However, it will reduce the campus bandwidth to half the current rate and limit current failover ability until this work is completed. The changes are necessary to help improve the high availability of campus Internet services

Thursday, 7/7/16, and Friday, 7/8/16
(completed)

Beginning 5:00 a.m. on Thursday, April 21, wireless in housing will have intermittent service until 6 a.m. while a network upgrade is being applied. This upgrade is necessary to fix a bug in the current firmware on the switches and Access points. Once the housing network is completed, the rest of campus will have intermittent service until approximately 7:00 a.m.

 

This is an emergency update as the previous firmware version did not fix issues as advertised by the vendor. This outage will not impact phone service or wired network connectivity.

 4/21/16 (completed)

Beginning at 4 a.m., wireless in housing will have intermittent service until 5 a.m. while a network upgrade is being applied. This upgrade is necessary to fix a bug in the current firmware on the switches and access points. Once the housing network is completed, the rest of campus will have intermittent service until around 6 a.m. This outage will not impact phone service or wired network connectivity.

 4/4/16, 4:00 a.m.

The Housing wireless controllers will be upgraded; there should be a minimum service interruption as the upgrade only takes 20-30 minutes as the Access Points reboot.

12/18/15, 8:00 a.m.

The Telecom Router will be offline for 3-minutes while the firmware is updated. This will impact all telecom phone and data services for the building, and it will impact phone service for the entire campus for those not using Lync (Skype for Business). 

 

12/20/15, 5:00 a.m.

One of the Internet routers will be upgraded, there could be a momentary interruption in service.

Thursday, 7/23/15, 7:00 a.m. – TBA

One of the Internet routers will be upgraded, no service interruption is expected.

Wednesday, 7/22/15, 7:00 a.m. – TBA

The installation of new routers in preparation for the additional Internet circuit being installed.

This outage will impact only access to the Internet from campus and access from the outside into our VPN concentrator. 

 N/A
Voice over IP telephones (intermittently affected)   8/5/14 - 7 p.m. - 11 p.m.
Email, Internet service for general maintenance   8/5/14 -- 7 p.m. -- 11:00 p.m. 
Cope renovation project (PipelineMT, RaiderNet, and Banner)  7/13/14 - 9:00 a.m. - 5:00 p.m.
Campus Internet firewall upgrade.
There will be no external network connection during this time.
This includes Internet, telephone, and email.
Access to Banner and other critical electronic resources will
be available from on-campus computers during this time.
1/5/14 - 3:00 am until 9:00 am (completed)
Switch removal and new placement to accommodate one-foot patch cords – network outage in Dyslexia, Wood Stegall, President's house and Parking Services Building. 12/16/13 - 12/20/13 (completed)
BAS router upgrade 12/20/13 - Early morning. (completed)
Wireless upgrades 12/18/13 - 12/19/13 - Early morning. (completed)
Firewall install in Telecom 12/18/13 - No down time expected. (completed)
Equipment move in Telecom in preparation for the firewall install 12/17/13 - No down time expected. (completed)
Wireless upgrade in Business and Aerospace - No network interruptions anticipated 11/24/2013 - 6:00am through 8:00am (completed)
Firewall firmware upgrade - Most ITD services including Faculty/Staff email (Exchange and Webmail), Banner, PipelineMT, and RaiderNet. It will not impact Student Mtmail or Internet. Sunday, October 16, 2011, 3:00 a.m. - 6:00 a.m. (completed)
Wireless upgrade in McCallie Cafeteria- Interruptions in wireless service only 10/15/2013 - 3:00pm through
4:00pm (completed)
Wireless upgrade in Jones Hall - External network interruption for Jones Hall only 10/14/2013 - 6:00am through
8:00am (completed)
System Maintenance - Upgrades - No network interruptions anticipated 10/13/2013 - 3:00am through
6:00am (completed)

 

D2L

Scheduled upgrades for D2L (Desire2Learn) online course management software were as follows.

Upgrade Scheduled Service Interruption
Maintenance Window

 Sunday, 6/25/17, 1:00 a.m. - 6:00 a.m.

Maintenance Window

 Sunday, 5/28/17, 1:00 a.m. - 6:00 a.m.

Maintenance Window

 Sunday, 4/23/17, 1:00 a.m. - 6:00 a.m.

Maintenance Window

 Sunday, 3/26/17, 1:00 a.m. - 6:00 a.m.

Maintenance Window

 Sunday, 2/26/17, 1:00 a.m. - 6:00 a.m.

Maintenance Window

 Sunday, 1/21/17, 1:00 a.m. - 6:00 a.m.

Maintenance Window

Sunday, 12/25/16, 1:00 a.m. - 6:00 a.m.

Maintenance Window

Sunday, 11/27/16, 1:00 a.m. - 6:00 a.m.

Maintenance Window

Sunday, 10/23/16, 1:00 a.m. - 6:00 a.m.

Maintenance Window

June 26, 2016 (12:00 AM to 6:00 AM)

Maintenance Window

 
May 22, 2016 (12:00 AM to 6:00 AM)

 Maintenance Window

March 27 (12:00 AM to 6:00 AM)

 Maintenance Window

February 28 (12:00 AM to 6:00 AM)

 Production Data Center Migration  9 p.m. 12/28/14 to 1 p.m. 12/29/14
 D2L, PipelineMT for general maintenance 8/5/14 -- 7 p.m. -- 11:00 p.m.
10.2 12/27 - 12/29, if needed (completed)
Upgrade to Version 9.4.1 Dec. 21, 12:00 AM - Dec 22, 6:00 P.M. (completed)

 

Other Systems 

Impacted System and Service Upgrade Description Scheduled Service Interruption
Chilled water will be shut off beginning on Sunday, January 4, 2015, to install additional piping and pumps. 1/4/15 (completed)
FootPrints 12/17/13 - 8 a.m. to 12 p.m. (completed)
GFI Faxmaker 12/16/13 - 8 a.m. to 12 p.m. (completed)
1) APC "Infrastruxure" – monitors APC UPS's throughout campus
2) DSNTW – EMC "Networker" Back-Up software server, tape library controller
3) CPMWEB01 – Center For Popular Music Web Server
4) HP IRS – Direct to HP Monitor of MTSU's DR HP EVA SAN at TTU
5) DB – "Blue ID" Oracle Database RDBMS Server
6) TPS – "Blue ID" Application Server
7) Dell PowerVault 114T – Tape Drive Back-Up Unit for "Blue ID" System
8) XENSRVR07 – Graduate Studies Docushare/SQL Server
9) Bestlock – Stanley/Best Lock Card Access/Security System
10) Itdmssqldb02 – "New" Data Warehouse (MS SQL RDBMS)
11) Itdapp5 – "dropbox" system for data files in/out of the production Banner system
12) Idweb – web server for "Blue ID" System
13) Shsapp3 – Web Interface Server for Student Health Services
14) MTSU171 – Multi-Purpose Windows File Share (CIFS) Server
15) MTSU22 – Campus Loan Manager (CLM) MS SQL RDBMS Server
16) MTSU49 – Campus Loan Manager (CLM) Application Server
17) ROM – Photographic Services' Portfolio Application & Data Server
Saturday, April 14, 2013, 3:00 a.m. - 6:00 p.m.
Emergency generator reconfiguration – Most systems will be offline including Banner, PipelineMT, RaiderNet, and Faculty/Staff Webmail. Systems not affected include Faculty/Staff Exchange email, Student MTMail, and D2L via direct link. The outage will also include network services to: Black, Haynes, the Davis Science Building, Jones Hall, the Wright Music Building, the Saunders Fine Arts Building, the James Union Building, James Walker Library, and Peck Hall. Saturday, October 15, 2011, 7:00 a.m. - 7:00 p.m.