2012 Technology Quality Survey

During the fall semester, the Information Technology Division conducted a survey to collect information as to the satisfaction of the campus community with the quality of ITD-related services.  Thanks to the input generated from over 500 responses, ITD gathered information to help direct strategic planning and priority setting for the next year. ITD intends to conduct the survey annually and use it to track progress in providing services to the campus. 

The survey results pinpointed several priority issues in which ITD has already begun to address such as the state and quality of campus Internet access. To address that issue, ITD is in the process of upgrading the wireless network across campus to increase wireless coverage and signal strength in all areas. Dubbed “Ubiquitous Wireless,” the project aims to accommodate the rapid increase in mobile devices such as smartphones, tablets, and laptops.

Engineers representing Enterasys and Howard Technology Solutions are administering technical surveys in each building on campus to create an engineering design that details the technologies required to reach the Ubiquitous Wireless standard.

Following the completion of the engineering design, a list of materials will be created and priced. The building will then be placed on a priority list for an upgrade. The upgrade project will take approximately two years to be completed. However, students, faculty, and staff will notice marked improvement in high-traffic areas very quickly. Several buildings on campus have already received a wireless upgrade such as Scarlett Commons, Womack Lane in Housing, and the College of Education. The engineering design has been completed for the James Walker Library, and that building’s upgrade process should commence in the very near future.

This represents just one of the many ongoing technology-related projects and is an example of how ITD intends to use the information collected from the survey to enhance the quality of the services it provides. Please look for next year’s survey for a chance to provide input and suggestions.