{"id":19,"date":"2024-10-24T16:28:14","date_gmt":"2024-10-24T16:28:14","guid":{"rendered":"https:\/\/www.mtsu.edu\/information\/?page_id=19"},"modified":"2026-04-15T20:21:41","modified_gmt":"2026-04-15T20:21:41","slug":"student-complaints","status":"publish","type":"page","link":"https:\/\/www.mtsu.edu\/information\/student-complaints\/","title":{"rendered":"Student Complaints and Grievances"},"content":{"rendered":"\n<p>Middle Tennessee State University wants to ensure all students have a positive educational experience, are treated fairly and courteously by University personnel, and are provided an outlet to address conditions and circumstances that concern them.<\/p>\n\n\n\n<p>In the event that issues and complaints cannot be resolved using&nbsp;<a href=\"https:\/\/www.mtsu.edu\/policies\/\">University Policies<\/a>,&nbsp;<a href=\"https:\/\/www.mtsu.edu\/ucat\/\">Catalogs<\/a>, or the&nbsp;<a href=\"https:\/\/stuaff.mtsu.edu\/handbook\/\">Student Handbook<\/a>, we provide the following resources:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Academic<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-compact-list\">\n<li><a href=\"https:\/\/www.mtsu.edu\/records\/academic-probation\/\">Academic Probation\/Suspension Appeals (Undergraduate Students)<\/a>&nbsp;or contact&nbsp;<a href=\"mailto:MTOneStop@mtsu.edu\">MTOneStop@mtsu.edu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/graduate\/suspension\/\">Academic Probation\/Suspension Appeals (Graduate Students)<\/a>&nbsp;or contact the Graduate Program Director<\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/policies\/p313\/\" data-type=\"link\" data-id=\"https:\/\/www.mtsu.edu\/policies\/p313\/\">Student Grade Appeals<\/a>&nbsp;or contact&nbsp;<a href=\"mailto:provost@mtsu.edu\">provost@mtsu.edu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/university-college.mtsu.edu\/issues\/\">Dual Enrollment and Off-Campus Courses<\/a> or contact <a href=\"mailto:dualenrollment@mtsu.edu\">dualenrollment@mtsu.edu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/online\/reportissue\/\">Online Courses<\/a> or contact&nbsp;<a href=\"mailto:online@mtsu.edu\">online@mtsu.edu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/information\/wp-content\/uploads\/sites\/53\/2025\/05\/SARAComplaintLanguage.pdf\" data-type=\"attachment\" data-id=\"156\">Non-Tennessee Resident Students in&nbsp;State Authorization Reciprocity Agreement States<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/information\/Concern_Praise\" data-type=\"link\" data-id=\"https:\/\/www.mtsu.edu\/information\/Concern_Praise\" target=\"_blank\" rel=\"noreferrer noopener\">Academic Issues<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Student<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-compact-list\">\n<li><a href=\"https:\/\/www.mtsu.edu\/one-stop\/hours\/\">Billing Complaint<\/a>&nbsp;or contact&nbsp;<a href=\"mailto:MTOneStop@mtsu.edu\">MTOneStop@mtsu.edu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/dac.mtsu.edu\/how-to-register\/\" data-type=\"link\" data-id=\"https:\/\/dac.mtsu.edu\/how-to-register\/\">Disability Accommodations<\/a>&nbsp;or contact&nbsp;<a href=\"mailto:dacemail@mtsu.edu\">dacemail@mtsu.edu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/one-stop\/hours\/\">Financial Aid Complaint<\/a>&nbsp;or contact&nbsp;<a>MTOneStop@mtsu.edu<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/studentaid.gov\/feedback-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">Feedback to Federal Student Aid<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/financial-aid\/appeals\/\">Financial Aid Appeals<\/a>&nbsp;or contact&nbsp;<a href=\"mailto:MTOneStop@mtsu.edu\">MTOneStop@mtsu.edu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/living-on-campus\/contact\/\">Housing Complaint<\/a>&nbsp;or contact&nbsp;<a href=\"mailto:housing@mtsu.edu\">housing@mtsu.edu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/policies\/p318\/\">Privacy of Student Records-Family Educational Rights and Privacy Act (FERPA)<\/a>&nbsp;or contact&nbsp;<a href=\"mailto:caerm@mtsu.edu?subject=\">caerm@mtsu.edu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/caerm\/athletics_complaint\/\">Athletics Integrity Policy 90 Complaint<\/a>&nbsp;or contact&nbsp;<a href=\"mailto:caerm@mtsu.edu?subject=\">caerm@mtsu.edu<\/a>&nbsp;or&nbsp;<a href=\"mailto:far@mtsu.edu\">far@mtsu.edu<\/a>\n<ul class=\"wp-block-list\">\n<li>see also&nbsp;<a href=\"https:\/\/www.mtsu.edu\/caerm\/athletics_studentathlete\/\">Student-Athlete Conflict Resolution Process<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/audit.mtsu.edu\/fraud-awareness\/\">Fraud, Waste, or Abuse<\/a>&nbsp;or contact&nbsp;<a href=\"mailto:reportfraud@mtsu.edu\">reportfraud@mtsu.edu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/information\/student-complaints-accreditation-fraud\/\" data-type=\"page\" data-id=\"21\">Accreditation or Violations of State Law Not Resolved at the Institution<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/dynamicforms.ngwebsolutions.com\/Submit\/Page?form=1c197b49-5ebe-4efb-94b6-20b7f310a917&amp;section=975668&amp;page=584233&amp;token=Nw9OqeOTijd5JhIQePaM61Is22dZZeSl8AkQHNQC3HA\" data-type=\"link\" data-id=\"https:\/\/iec.mtsu.edu\/discrimination-harassment-form\/\">Discrimination or Harassment Based on Protected Categories Other than Sex<\/a>\u00a0or contact\u00a0<a href=\"mailto:Christy.Sigler@mtsu.edu?subject=\">Christy.Sigler@mtsu.edu<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/cm.maxient.com\/reportingform.php?MiddleTNStateUniv&amp;layout_id=0\">Student Conduct Incident Reporting Form<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Sexual Misconduct, Harassment, or Discrimination<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-compact-list\">\n<li><a href=\"https:\/\/www.mtsu.edu\/sexual-violence\/reporting-form\/\">Sexual Violence Reporting Form<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mtsu.edu\/sexual-violence\/resources\/\">Sexual Violence Resources<\/a><\/li>\n\n\n\n<li>If you have a complaint against an MTSU student for sexual misconduct, harassment, or discrimination, you should contact the&nbsp;<a href=\"mailto:Laura.Lightsy@mtsu.edu\">Office of Student Care and Conduct<\/a>&nbsp;or&nbsp;<a href=\"mailto:Christy.Sigler@mtsu.edu?subject=\">Christy.Sigler@mtsu.edu<\/a>.<\/li>\n\n\n\n<li>If you have a complaint against an MTSU faculty or staff member or visitor for sexual misconduct, harassment, or discrimination, you should contact the Assistant to the President for Civil Rights Compliance\/Title IX Coordinator at&nbsp;<a href=\"mailto:Christy.Sigler@mtsu.edu?subject=\">Christy.Sigler@mtsu.edu<\/a>.<\/li>\n\n\n\n<li>If you have a complaint against an MTSU student, coach, or administrator for sexual misconduct, harassment, or discrimination, you may contact the&nbsp;<a href=\"mailto:Diane.Turnham@mtsu.edu\">Senior Associate Athletic Director\/Senior Women&#8217;s Administrator<\/a>&nbsp;or&nbsp;<a href=\"mailto:Christy.Sigler@mtsu.edu?subject=\">Christy.Sigler@mtsu.edu<\/a>.<\/li>\n\n\n\n<li>Gender Equity in Athletics: If you have a complaint about gender equity in MTSU athletics programs, you should contact the&nbsp;<a href=\"mailto:Diane.Turnham@mtsu.edu\">Senior Associate Athletics Director\/Senior Women&#8217;s Administrator<\/a>, who is responsible for Title IX Compliance in matters related to gender equity in MTSU athletics programs, or&nbsp;<a href=\"mailto:Christy.Sigler@mtsu.edu?subject=\">Christy.Sigler@mtsu.edu,<\/a>&nbsp;Title IX Coordinator.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">General Complaints<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-compact-list\">\n<li><a href=\"https:\/\/provost.mtsu.edu\/\">Academic Affairs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/vpbf.mtsu.edu\/\" data-type=\"link\" data-id=\"https:\/\/vpbf.mtsu.edu\/\">Business and Finance<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/development.mtsu.edu\/contact\/\" data-type=\"link\" data-id=\"https:\/\/development.mtsu.edu\/contact\/\">Development and Advancement<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/itd.mtsu.edu\/\">Information Technology<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/mac.mtsu.edu\/request\/\">Marketing and Communications<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/stuaff.mtsu.edu\/contact-us\/\">Student Affairs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.tn.gov\/thec\/for-institutions\/postsecondary-state-authorization\/request-for-complaint-review.html\" target=\"_blank\" rel=\"noreferrer noopener\">Tennessee Higher Education Commission<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Give Kudos<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-compact-list\">\n<li><a href=\"https:\/\/itdwebapps.mtsu.edu\/DFPassThrough\/DFCasSSOAuth?TargetResource=https%3a%2f%2fdynamicforms.ngwebsolutions.com%2fSubmit%2fStart%2fb6568933-f723-4677-bace-35a233160aaf\" target=\"_blank\" rel=\"noreferrer noopener\">Give Kudos<\/a>&nbsp;to an individual or team that delivered an outstanding service experience to you.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Middle Tennessee State University wants to ensure all students have a positive educational experience, are treated fairly and courteously by University personnel, and are provided an outlet to address conditions and circumstances that concern them. In the event that issues and complaints cannot be resolved using&nbsp;University Policies,&nbsp;Catalogs, or the&nbsp;Student Handbook, we provide the following resources: [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-bannernosidebar.php","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mtsu.edu\/information\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mtsu.edu\/information\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mtsu.edu\/information\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/information\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/information\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":1,"href":"https:\/\/www.mtsu.edu\/information\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":342,"href":"https:\/\/www.mtsu.edu\/information\/wp-json\/wp\/v2\/pages\/19\/revisions\/342"}],"wp:attachment":[{"href":"https:\/\/www.mtsu.edu\/information\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}