Staff

Client Services & IT Business Operations

NameTitlePhoneEmail
Robin JonesAVP, Client Services & IT Business Operations615-898-2214
Yolonda FieldsAdministrative Secretary615-898-2041
Craig MyersEditorial Assistant615-904-8392

Client Services

NameTitlePhoneEmail
Alan FranklinDirector, Client Services615-898-5336
James CopelandAssistant Director, Classroom Technology615-904-8586
Dustin SmithClassroom Audiovisual Technician615 898-2779
Brian RatliffComputer Lab Technician, Help Desk615-898-5393
Jeremy StanleyComputer Lab Technician, Help Desk615-898-5736
Justin FosterDesktop & Classroom Support Specialist615-494-8776
Mike ZimmermannInstructional Technology Systems Specialist615-904-8053
Amy BurksIT Specialist615-898-2016
Clay OldhamIT Specialist615-904-8206
Marion GwynLocal Service Provider615-898-5141
Phil CollinsLocal Service Provider615-494-7703
Steven JamesLocal Service Provider615-494-8733
Tyree NelsonSystems Support Specialist615-898-5927
Franck MukendiTechnical Support Specialist615-898-5721
James ButlerTechnical Support Specialist615-904-8104
Vacant Technical Support Specialist

Telecommunication Services

NameTitlePhoneEmail
Emily HarperAssistant Director, Accounts, Telecommunication Services615-898-2206
David SeniorAssistant Director, Telecommunication Services615-898-2990
Stacey TadlockSecretary II615-898-2991
Sue AlexanderSwitchboard Operator615-898-5534
Eric MillerTelecommunications Technician615-898-5909
Jeremy SimmonsTelecommunications Technician615-898-2960

ID Office

NameTitlePhoneEmail
Shawn AlversonManager, BlueID Office615-898-2767
Vacant ID System Technical Clerk
 

 

Help Desk Hours

Sun – 2:00 p.m. – 9:00 p.m.
Mon – Thur – 7:00 a.m. – 9:00 p.m.
Fri – 7:00 a.m. – 4:30 p.m.
Sat – 8:00 a.m. – 4:00 p.m. 

Phone: (615) 898-5345
E-mail: help@mtsu.edu

The IT Help Desk is located in 
KUC 320