Skype for Business: General FAQs

What is Skype for Business?

Skype for Business is an enterprise-ready unified communications platform that allows users to enhance their productivity by providing a consistent, single client experience for presence, instant messaging, enterprise voice, and conferencing. Skype for Business can be used from any compatible Windows PC or mobile device, including Macs running Lync. Skype for Business can be accessed from on-campus or off-campus.

What handset, headset or other devices should I use for Skype for Business?

There are many Skype for Business devices that are Microsoft-approved, which include handsets, headsets (both wired and wireless), conferencing systems, and more. As users are migrated to Skype for Business, ITD Telecommunications Services will be providing existing Avaya users with a comparable Audiocodes handset at no additional charge. For more details about the Skype for Business equipment in use on campus, refer to MTSU's equipment list. Faculty, staff, and departments can order alternative devices through the normal purchasing process. Please note that only Microsoft-approved devices should be purchased.

Can I connect to Skype users and contacts using Skype for Business?

No, Skype for Business and Skype for Desktop are two separate environments. Contacts and calls between the two are not available at this time.

Can I change my photo in Skype for Business?

At this time, photos are not enabled in Skype for Business. ITD is currently investigating potential options for photos in Skype for Business.

Will Skype for Business calls work over wireless networks?

We always recommend a wired connection instead of wireless, as it will provide a much more consistent and reliable experience with real-time audio and video applications. With that being said, Skype for Business audio and video can work well over wireless networks given sufficient signal strength and available capacity.

Can I use Skype for Business to communicate with Skype for Business users outside of MTSU?

It depends on the other organization. MTSU has implemented "open federation," which means you can connect with other Skype for Business users that also have open federation. If you're not sure if the other person's organization has open federation, contact them first by phone or email to ask. If the organization has open federation, you can add users in that organization to your Skype for Business Contacts list by adding their Skype for Business address to your contacts list. Then, use Skype for Business to chat and make voice and video calls just as you do with MTSU Skype for Business users.

Can I use Skype for Business on mobile devices?

Yes, but this is currently unsupported by ITD. The Skype for Business and Lync mobile client is compatible with iOS, Android and Windows phones and tablets. You will need to download the Skype for Business or Lync mobile client from the appropriate app store for your device.

What if I experience problems with Skype for Business?

If you experience technical issues with Skype for Business or the peripheral devices, please contact the ITD Help Desk at 615-898-5345.

Why aren't names showing up in my address book?

After the Skype for Business client is installed on your computer, it takes about 1-3 hours for the address book to be populated. If the address book isn't populated after four hours, please contact the ITD Help Desk at 615-898-5345.

Are voice and video conversations saved?

Call detail records (who called whom and when) are stored in your conversation history. An actual recording of the call is not stored unless one of the parties clicks the record button, which notifies the other participants that the session is being recorded. The recording would only be stored on the person’s computer who recorded it. Currently, recording is only possible with the Windows version of Skype for Business.

How confidential are my instant messages?

By default, instant message and call history is stored in your “Conversation History” folder in Outlook. If someone else has view rights to your entire mailbox, they will be able to see your conversation history, which includes instant messages and voice and video call logs. You can change these settings in OWA. Contact the ITD Help Desk for assistance at 615-898-5345.

What do I do if I get harassing phone calls?

Victims of harassing phone calls should contact the University Police at 615-898-2424 to file a report. Telecommunication Services cannot provide records to anyone but University Police.