Skype for Business: Client FAQs

Where can I get the Skype for Business software?

Skype for Business is part of the Microsoft Office 2013 suite. For faculty and staff workstations, your department's LSP should install the software on your MTSU-issued computer. For personal or home use on a PC, the Microsoft Office suite is available to faculty and staff through Microsoft’s Home Use Program. Login to Pipeline MT, click the RaiderNet tab, then the Employee tab for more information. Mac users can download Microsoft Lync for Mac 2011 for free.

Is Skype for Business available for Mac?

At this time Microsoft has not announced a Skype for Business release for Mac. Mac users must use Microsoft Lync for Mac 2011.

Is any training available for the Skype for Business client?

Short training videos are available to guide you through the basics of using the Skype for Business client. Users can register for advanced Skype for Business training through ITD. For assistance in using Skype for Business in the classroom, contact the Faculty Instructional Technology Center at 615-904-8189.

How do I sign in to Skype for Business?

If you are signed on to Windows using your FSA username and password, the Skype for Business client should automatically sign in. If you are not, follow the steps below:

SfB Sign In

  1. Enter email address as the Sign-in address and click Sign In
  2. A new sign-in screen will pop up, change the Username to your FSA username
  3. Enter your FSA password
  4. Click Sign In

How do I forward my calls using the Skype for Business Client?

There are two types of call forwarding available in the Skype for Business client. To access the call forwarding menu, from the settings menu, go to Tools > Call Forwarding Settings.

SfB Call Forwarding Menu

  •  Forward my calls to - If you want calls to be forwarded immediately and not to ring your work number at all, select this option and then select one of the options from the drop-down menu:
    • Voice Mail: sends your calls directly to your voice mail, if it’s been set up.

    • Mobile: sends your calls to your mobile phone, if the number is recorded on the Skype for Business - Tools > Options > Phones window. Unanswered calls will be routed to the voice mail on your mobile phone, if one is setup.

    • Home: sends your calls to your home phone, if the number is recorded on the Skype for Business - Tools > Options > Phones window. Unanswered calls will be routed to the voice mail on your home phone, if one is setup.

    • New Number or Contact: type a number where you can be reached at, or select a Skype for Business contact you want to take your calls. Unanswered calls will be routed to the voice mail of the number or contact you have designated, if one is setup.

    • My Delegates: if you have set up your delegates, they receive your calls. You can also add delegates from this window if you haven’t selected them, or click Edit my delegate members on the Call Forwarding window to manage the members.

  • Simulatenously Ring - If you want calls to ring your work number and another number, select this option and then choose one of the options from the drop-down menu:
    • Mobile: your calls ring you at your work and also your mobile number if your home number has been recorded on the Skype for Business - Tools > Options > Phones window. Unanswered calls will be routed to your voice mailbox, if one is setup.

    • Home: your calls ring you at your work and also your home number if your home number has been recorded on the Skype for Business - Tools > Options > Phones window. Unanswered calls will be routed to your voice mailbox, if one is setup.

    • New Number: enter a number where you want your calls to ring (in addition to your work number). Unanswered calls will be routed to your voice mailbox, if one is setup.

    • My Delegates: your calls ring at your work and also at your delegate's number, if you’ve set them up. You can also add delegates from this window if you haven’t selected them. Click Edit my delegate members. Unanswered calls will be routed to your voice mailbox, if one is setup.

    • My Team-Call Group: if you have set up your team-call group, your calls ring at their phones, as well as your work number. You can also add or remove members of your team-call group at the bottom of this window. Click Edit my team-call group members. Unanswered calls will be routed to your voice mailbox, if one is setup.

Setting up Audio and Making Calls

Refer to the Skype for Business Quick Start Guide.

Adding Contacts

Refer to the video tutorial on adding contacts, including contacts outside of MTSU.

Instant Messaging and Presence

Refer to the Skype for Business Quick Start Guide.

Setting up Video

Refer to the Skype for Business Quick Start Guide.

Setting up Meetings

Refer to the Skype for Business Quick Start Guide.

Skype for Business Sharing and Collaboration

Refer to the Skype for Business Quick Start Guide.