Skype for Business: General Information

Microsoft Skype for Business (SfB) is an enterprise-ready unified communications platform that allows users to enhance their productivity by providing a consistent, single client experience for presence, instant messaging, enterprise voice, and conferencing.

Below is a feature overview of Skype for Business:

Presence is a collection of information about a contact in SfB that includes availability, willingness to communicate, as well as location and status information. Presence information is gathered based on Exchange Calendar entries or phone status, and can also be manually set by the user. Knowing the presence of a user allows you to utilize the most efficient method of communication, thus improving productivity.

Instant Messaging (IM) allows users to send messages to each other in real-time, rather than routing quick, short questions through traditional email. Used in conjunction with Presence, you can quickly get answers to questions when the recipient might be unavailable by phone.

Enterprise Voice allows traditional call handling through the SfB client, including call answer, call forward, transfer, and hold, using a broad range of both IP and USB endpoint devices. With SfB, your university phone number has the ability to move with you, and can be accessed from a desktop, laptop, or mobile device.

Conferencing within SfB includes audio, video, and web conferencing. SfB provides a familiar user experience to those that are accustomed to traditional audio bridge services, including dial-in services and touch-tone call control commands, but with the benefit of one-click scheduling within Microsoft Outlook. Expanding upon the audio component, SfB also enables users to share programs or their entire desktop to conference attendees, as well as peer-to-peer or multiparty video conferencing.