Resources for Online Learners

To promote online learner success, MTSU provides the same support services that traditional, on-campus students enjoy, as well as some resources developed specifically for them.  The review of this information will be beneficial even for students who have previously taken online courses. 

Taking Online Courses

MTSU online courses are delivered via Brightspace Desire2Learn (D2L) learning management system.  When students are notified of their acceptance to MTSU, they receive a student ID (M number) and activation instructions for PipelineMT (through which MTSU email accounts and online courses are accessed).

Student Email

Communication between online student and professor is conducted through the course via D2L email although some professors may use student MT Mail accounts as well. 

All other MTSU communication is conducted via student MT Mail accounts.  Students should check their MT Mail accounts frequently for information about registration, financial aid, academic schedules, etc.  

Portal Instructions

PipelineMT serves as the portal for online course access and as a centralized location to register for classes, check grades, review the campus schedule of events, etc. 

MTSU online courses may also be accessed using elearn.  Logging in to elearn to access online courses prevents timing out of the system during tests or exams.

Help Desk

The MTSU Help Desk provides technical assistance on the following days/times:

Sun: 2:00pm – 9:00pm
Mon-Thur: 7:00am – 9:00pm
Fri: 7:00am – 4:30pm
Sat: 8:00am – 4:00pm

Help Desk staff may also be contacted via phone at (615) 898-5345 and email at  Online D2L support is also provided for students who have questions/issues with/about their online courses.

James E. Walker Library

The James E. Walker Library on the MTSU campus provides a multitude of services for distance learners including technology services (computers, technology coaches, Makerspace, Wifi and charging stations, software, and equipment check-out). 

MTSU Phillips Bookstore

New and used textbooks for online courses may be purchased at MTSU’s Phillips Bookstore

MTSU Student Handbook

The MTSU Student Handbook is your go-to source for campus information and valuable resources.

MTSU Writing Center

The MTSU Writing Center, located in the Walker Library room 362, provides services specifically for online learners. 

MTSU Online and Distance Education Test Center

Online professors may require proctored exams and must offer the opportunity to take them on the MTSU campus.  However, if student locations and/or schedules do not permit taking exams on campus, they must be able to take proctored exams at approved off-campus locations.  The MTSU Online and Distance Education Test Center assists students in scheduling exams at approved off-campus facilities.

Online Tutoring

Distance education students are provided access to Smarthinking online tutoring in a wide variety of subjects available 24 hours a day.  Online students are also provided access to iStudySmart, the University Writing Center, and other online tutoring resources.

Disability Access Center

Students who register with the Disability Access Center (DAC) are provided necessary accommodation to complete their online courses.  Exam scheduling and testing policies are available on the DAC website.


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