Strategic Priority 4

Create and support a culture of service through all divisions of the University.

  • Chatbot
     o ITD has been working with content authors across several student affairs areas to populate the Chatbot.
     o They did a soft launch on 4/5 and are already collecting use data.
     o 1,870 questions were received from 4/5 through 4/25.
     o 6-7 additional departments are working on developing content for the Chatbot.
  • Culture of Service Presentations
     o Feb 16, 2022, “Culture of Service” presentation with the College of Graduate Studies, recording here.
     o Planning for a second presentation in the fall.
     o Looking to apply for a Distinguished Lecture award to support a national speaker.
  • Student Supervisor Training
     o HR developed a Student Supervisor Training Program.
     o Piloted with library staff in December and March.
     o Will be offering two sessions for the MTSU campus during the summer and fall.

Service panel presentation

Work Group
Co-Chair: Richard Chapman Student Health Services 
Co-Chair: Kathleen Schmand Walker Library
Alicia Abney College of Education
Quintina Burton Event Coordination
Paula Calahan Jones College of Business
Kathy Musselman Human Resource Services
Zeny Panol College of Media and Entertainment
Danielle Rochelle MT One Stop-Outreach/Support Programs
Cathy Sgambati Marketing and Communications