The Information Technology Division's Telecommunication Services exists to provide dependable, efficient, timely, and cost-effective state of the art voice and data communication technology and services to students, faculty, staff, and guests.
Cable TV Services Skype for Business Trouble Ticket
|Direct Dial Rates from Campus*|
|Local Calls||No Charge|
|Long Distance - Peak (7:00am to 5:00pm, M-F)||$0.139/min|
|Long Distance - Off Peak (5:01pm to 6:59am M-F; Weekends, Holidays||$0.079/min|
|International (please call 615-898-2991 for rates)||Rates Vary|
|Equipment||See Table Below|
|Inbound Toll-Free Long Distance (1-800, 855, 866, 877, 888)||$0.13|
|Move: In-Building (one-time charge)||$40.00|
|Move: Building-to-Building (one-time charge)||$60.00|
* Per MTSU Policy No. 970, "If personal calls are made, reimbursement by the employee must be made...". Employees needing to submit reimbursement for personal calls should use the Long Distance Reimbursement Form.
Equipment Costs and Descriptions
|Skype for Business Equipment||Annual Cost||Install Price||Equipment Only|
|Skype for Business-No Equipment||240||80||N/A|
|Polycom CX 3000 Speakerphone||240||800||800|
|Upgrade from Audiocodes 420HD to 440HD||N/A||125||N/A|
|Analog Phone Models||Annual Cost||Install Price||Equipment Only|
|Basic Analog Line for fax or modem - no instrument||240||80||N/A|
ITD Help Desk
Sun: 2:00pm – 9:00pm
Mon-Thur: 8:00am – 9:00pm
Fri: 8:00am – 4:30pm
Sat: 10:00am – 4:00pm
*Help Desk operates on an adjusted schedule when classes are not in session.
Submit Work Order
The ITD Help Desk is located in KUC 320.
Request Equipment (Faculty / Staff ONLY)