Multi-factor Authentication

With more MTSU systems using single sign-on (SSO) services, it has never been more important to protect your MTSU account from unauthorized access. SSO services make it easier to access MTSU systems using a common user name and password. However, this also means the risk associated with a compromised user name and password significantly increases.

Phishing attacks, malware, and social engineering constantly target the University population with the intent of stealing users’ credentials to gain unauthorized access to MTSU systems. While users should always create strong passwords to protect against unauthorized access, passwords alone are simply no longer a sufficient means of authentication.

As a result, MTSU now offers multi-factor authentication services to protect your MTSU account. This means systems using SSO services will require a second factor of authentication in addition to a password. So if hackers compromise your password, they would still need a second factor, like your phone, to complete an authentication request.

MTSU’s Information Technology Division implemented Microsoft Azure multi-factor authentication, which provides the ability to use a smartphone or tablet as a second factor of authentication. Users can approve or deny authentication requests via online push notifications or generate verification codes using the Microsoft Authenticator mobile application. Users without smartphones or tablets may alternatively enroll a macOS or Windows computer using the Authy app or a basic cellular phone number to receive a text message with a verification code or a phone call to approve or deny requestsUsers who do not have access to or do not wish to use the above options may contact the ITD Help Desk at (615) 898-5345 or at for other options.

For more information, please visit our FAQ section.


ITD Help Desk

Sun: 12pm – 4:30pm 
Mon-Fri: 8:00am – 4:30pm
Sat: 10:00am – 4:30pm

*Adjusted hours for summer 2023 are in place from May 6th – August 27th.

For students and staff who are unable to access the main Help Desk located in KUC 320, please call or email to schedule a meeting at our satellite office located in the ROTC Annex. 


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