Answers to Frequently Asked Questions (FAQs)

Canvas was selected by the LMS Work Group after an extensive review in Spring 2025 for its superior performance, presentation quality, faculty support, and navigation, aligning with MTSU’s goal of a future-proof learning environment. Here is an overview of the reasons we switched, and a website about the LMS review process and people who participated in the review (students, faculty, and staff).

Visit this timeline page to see every upcoming date and milestone.

For technology issues, email our Information Technology Division (ITD) at [email protected] or call ITD at 615-898-8189.

A very high priority for our Canvas Implementation Team is helping you get your course content migrated to Canvas efficiently and effectively. Our migration plan includes three ways course migration occurs as described below.

K16 Solutions migrates courses

MTSU has contracted with a specialized course migration vendor (K16 Solutions). Their primary business is migrating courses from one LMS to another, and they are experts. K16 Solutions will migrate a large number of courses for MTSU. Courses migrated by K16 Solutions will include: 

• All courses from instructors participating in the Early Adoption Spring 2026 pilot. 
• All MTSU Online Blueprint/Master courses. If you teach a fully online course, it will be migrated by K16 Solutions.
• All “complex” courses using more than four D2L tools or applications. 

The instructor moves the course manually with support from the MTSU Canvas Implementation Team

You may be teaching or have taught courses that use little to no tools in D2L (such as a course that has a syllabus and not much else in the LMS), or you just want to move your course yourself. For these courses, you will manually export your D2L course and import it into the Canvas course. Instructions for manually migrating courses are available on the Canvas Resources for Faculty page under the Moving Courses from D2L section. Once you have imported your course(s), you can contact the Canvas Implementation Team for help cleaning up any issues as a result of the migration.

About Archiving Past Courses

We will post more here about this as soon as details are available. The courses in D2L will be available until December 31st, 2026, and we will share more about archiving long before then.

Visit the Resources link at the top of the Canvas Project site to help you get started learning about and using Canvas.

View the training calendar through the Center for Teaching and Mentoring. You can view previous workshop recordings and scheduled upcoming training sessions.

Yes. Submit a ServiceNow Canvas Request using the button on this page or email [email protected] to request a practice course or “sandbox” space.

Yes, Canvas integrates with MTSU tools like Banner (for course shells and enrollments), Panopto (videos), and Turnitin (plagiarism checks). For a list of the current integrations and how to set them up in your course, check out our Resources page.

Student-focused tutorials, videos, and guides will be available soon by going to the Resources link at the top of the Canvas Project site.

Starting 2026, log in by selecting the Login to Canvas button or go to mtsu.instructure.com using your MTSU credentials. You can also download the Canvas Student app (available for iOS and Android) for mobile access. Student orientation resources and mobile app guides will be available under the Resources link at the top of the Canvas Project site.

Yes, the Canvas Student app allows you to access courses, submit assignments, take quizzes, and receive notifications. Guides to the mobile apps will be available under the Resources link at the top of the Canvas Project site.

Access to your past D2L courses will end on June 1, 2026. You may prefer to download any course materials, such as your assignments submitted or other course documents, so that you have your own copies. You should do this before June 1, 2026.

Contact your instructor or the ITD Help Desk for assistance. You can call 615-898-8189 or email [email protected]