Urban is a nationally recognized marketing expert and a certified Dale Carnegie Trainer. His areas of expertise include trends in marketing and retailing, customer experience management, and identifying business needs for new employees and new skills. 

Areas of Focus

"Soft Skill" Development | Economic Development | Marketing Strategy and Tactics | Transforming Organizational Culture

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• Department of Marketing
• Marketing

• PHD, University of Michigan (1985)
• AM, University of Michigan (1984)
• BS, University of Virginia (1977)