Dr. Gaia Rancati

Assistant Professor of Marketing and Neuromarketing

Dr. Gaia Rancati
Room N440, Business & Aerospace Building (BAS)
Office Hours

Office Hours by appointment:

Tuesday and Thursday 4 pm - 6 pm (in - person)

 

Global Expertise

Countries and/or Territories of Expertise

  • Italy

Languages Spoken

  • English
  • French
  • German
  • Italian

Areas of Global Specialization

    Departments / Programs

    Degree Information

    • PHD, Universita IULM (2018)
    • MA, Universita IULM (2009)
    • BA, Universita IULM (2009)

    Areas of Expertise

    Neuromarketing, Artificial Intelligence, Retail, Service Marketing 

    Biography

    Gaia Rancati, PhD, is assistant professor of marketing and neuromarketing at Middle Tennessee State University in the USA, where she is also coordinator of the Neuromarketing Lab.

    She is also a visiting assistant professor at IULM University in Italy. Previously, she was an assistant professor at Allegheny College in the USA and senior researcher at Claremont Graduate University in the USA.  

    Her research focuses on the application of neuromarketing in the interaction bet...

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    Gaia Rancati, PhD, is assistant professor of marketing and neuromarketing at Middle Tennessee State University in the USA, where she is also coordinator of the Neuromarketing Lab.

    She is also a visiting assistant professor at IULM University in Italy. Previously, she was an assistant professor at Allegheny College in the USA and senior researcher at Claremont Graduate University in the USA.  

    Her research focuses on the application of neuromarketing in the interaction between humans and artificial intelligence in retail stores, online and in the metaverse, but she is also interested in luxury fashion.

    She is the author of the first paper on human-robot interaction in retail stores measured using neuro-tools, which was recognized as one of the most influential papers of 2023.

    Among the companies she works for her research there are Amazon, Tesla, Ford, Sotheby’s, Buckle, Fedon 1919.  

    She is an active member of the American Marketing Association and co-founder of Affectively Research, the first academic neuromarketing network in the US, where she is responsible for the galvanic skin response module.

    She is a brand ambassador for iMotions.

    In 2022, she was a speaker at the World Neuromarketing Forum. Since 2019 she has been a speaker at the World Retail Congress.

    In 2019, she was awarded Woman of Excellence in Retail at the World Economic Forum.  

    Before turning to academia, she was sales manager at Louis Vuitton and retail manager for Value Retail and Max Mara.

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    Publications

    Manuscripts Published:  

    Mauri, M., Rancati, G., Gaggioli, A., Riva, G. (2024) Comparing the effects of immersive and non-immersive real estate experience on behavioral intentions. Computers in Human Behavior 150:107996.  

    Rancati, G., Nguyen, T. T. T., Fowler, D., Mauri, M., & Schultz, C. D. (2023) Customer experience in coffee stores: A multidisciplinary Neuromarketing approach. <...>

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    Manuscripts Published:  

    Mauri, M., Rancati, G., Gaggioli, A., Riva, G. (2024) Comparing the effects of immersive and non-immersive real estate experience on behavioral intentions. Computers in Human Behavior 150:107996.  

    Rancati, G., Nguyen, T. T. T., Fowler, D., Mauri, M., & Schultz, C. D. (2023) Customer experience in coffee stores: A multidisciplinary Neuromarketing approach. Journal of Consumer Behaviour.  

    Rancati, G., Maggioni, I. (2023) Neurophysiological Responses to Robot-Human Interactions in Retail Stores. Journal of Services Marketing 37(3), 261-275.  

    Mauri, M., Rancati, G., Gaggioli, A., Riva, G. (2021) The Application of Implicit Association Test techniques and Facial Expression Analyses in the Comparative Evaluation of Website User Experience. Frontiers in Psychology, special issue in Neuromarketing and Neuromanagement.  

    Rancati, G., Maggioni, I. (2020). Human Versus Robot Sales Assistants: The Impact of Immersion and Dwell Time. Insights 32- Neuromarketing and Business Association, Special Retail Issue.  

    Published Chapter in a Book:  

    Rancati G. (2022) Human + Robot: the ideal integration for the future of retail. Chapter in the Book Retailoring, Franco Angeli Publishing  

    Rancati, G., Tyagy, N., Firdous, A. (2021) The Relevance of Intelligent Automation in Contemporary Business Context. Chapter in the Book Contemporary Business Trends: Pre- and Post-Covid Scenario, Bloomsbury Publishing.

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    Presentations

    2024: Academy of Marketing Science (AMS) – Coral Gable

    Paper: Digital Voice Assistants in Online Shopping  

    2024: American Marketing Association (AMA) - Winter Academic Conference – Tampa

    Paper: Bias in Using Digital Voice Assistants in Online Shopping  

    2023: Society of Marketing Advances (SMA) Annual Conference -Fort Worth

    Paper: The Effect of Sales Assistant-Cus...

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    2024: Academy of Marketing Science (AMS) – Coral Gable

    Paper: Digital Voice Assistants in Online Shopping  

    2024: American Marketing Association (AMA) - Winter Academic Conference – Tampa

    Paper: Bias in Using Digital Voice Assistants in Online Shopping  

    2023: Society of Marketing Advances (SMA) Annual Conference -Fort Worth

    Paper: The Effect of Sales Assistant-Customer Interaction on Immersion inside Retail Stores.  

    2023: 31st Frontiers in Service Conference - Maastricht

    Paper 1: Agency or Presence: Customer Emotions towards Robots in Service Encounters.

    Paper 2: The Importance of Service Tasks in Voice-Automated Service Encounters  

    2023: Academy of Marketing Science (AMS) – New Orleans

    Paper: Super Bowl commercials’ effectiveness in creating a diverse and inclusive brand image: A neuromarketing approach.  

    2023: AMA Winter Conference - Nashville

    Session Chair

    Paper: Agency or Presence: Customer Emotions towards Robots in Service Encounters'

    Paper: Keep to the Task! The Role of Service Type in Service Chat Encounter

    2022: ANZMAC 2022 _Reinvent and Reimagine

    Paper: Genders Stereotyping and Cognitive Biases in Digital Vocie Assistant Shopping

    2022: Neuromarketing World Forum

    Paper: Biases in Using Digital Voice Assistants  

    2022: Frontiers in Service Conference

    Paper: The Effect of the Digital Voice Assistants Gender and Cognitive Bias on Customer Behavior in Online Shopping  

    2022: 21st International Business Congress

    Keynote speaker on Human-Robot Interactions in Retail and Online Paper: Super Bowl commercials’ effectiveness in creating a diverse and inclusive brand image: A neuromarketing approach    

    2022: 51st Annual Meeting of the Society for Computation in Psychology

    Paper: Implicit Association Test Techniques and Facial Expression Analyses in the Comparative Evaluation of Website User Experience   

    2022: AMA Winter Academic Conference

    Paper: The Voices We Hear - Gender and Voice in Technology Acceptance of Digital Voice Assistants'   

    2021: The 7Th Naples Forum on Service

    Paper: The Effect of Sales Assistant-Customer Interaction on Immersion inside Retail Stores  

    2021: 2021 Virtual Annual Conference – Celebrating 50th Anniversary AMS

    Paper: The Effect of Robot-Human Interaction on Immersion and Store Visit Duration  

    2021: International Conference on Contemporary Business Trends – NIT Srinagar

    Paper: Robot-human Interactions in Retail Stores: a Neuromarketing Perspective Honorable Mention from the Chair  

    2020: 14th International Conference - Convergence 2020 – IFIM Business School

    Paper: Robot-human interactions in retail stores: a neuromarketing perspective  

    2019: World Retail Congress 2019

    Paper: Living with a robot: lessons in neuroscience, retail, sales, and the future of AI  

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    Awards

    2024: Most Influential Neuromarketing Paper - Neuromarketing and Business Association

    Paper: Robot-human interactions in retail stores: a neuromarketing perspective

    2023: MTSU-Research Scholar Week 

    Paper 1: Super Bowl Commercials’ Effectiveness in Creating a Diverse and Inclusive Brand Image: A Neuromarketing Approach

    Paper 2: Online Shopping Experience in Automotive: A Neuromarketing Approach

    Winner First- ...

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    2024: Most Influential Neuromarketing Paper - Neuromarketing and Business Association

    Paper: Robot-human interactions in retail stores: a neuromarketing perspective

    2023: MTSU-Research Scholar Week 

    Paper 1: Super Bowl Commercials’ Effectiveness in Creating a Diverse and Inclusive Brand Image: A Neuromarketing Approach

    Paper 2: Online Shopping Experience in Automotive: A Neuromarketing Approach

    Winner First- and Second-Best Research Award in Undergraduate Marketing Research

    Paper: The Voices We Hear – Effect of Cognitive Bias and Gender on Digital Voice Assistant Shopping

    Winner First Best Research Award in Graduate Marketing Research

    2022: Most Influential Neuromarketing Paper - Neuromarketing and Business Association

    Paper: The Application of Implicit Association Test techniques and Facial Expression Analyses in the Comparative Evaluation of Website User Experience.

    2021: International Conference on Contemporary Business Trends – NIT Srinagar

    Honorable Mention from the Chair  

    Title: Robot-Human Interactions in Retail Stores: a Neuromarketing Perspective 

    2020: 14th International Conference - Convergence 2020 – Jagdish Sheth School of Management

    Best Paper Award  

    Title: Robot-human interactions in retail stores: a neuromarketing perspective 2019

    2019: World Women Economic Forum - New Delhi - India

    Award as Woman of Excellence for the Research on Customer Experience and Retail

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    Research / Scholarly Activity

    Coordinator of the Neuromarketing Lab @MTSU- Department of Marketing

     

    Courses

    Principles of Marketing

    Retailing and E-Commerce

    Neuromarketing (Fall 2024)

    Marketing Research