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Your Safety is our Highest Priority

Alert4U & Emergency Response

Alertus

Desktop Alerts

Alertus desktop alerts are part of the Rave Alert Critical Notification System. Whenever Rave Alert issues an emergency alert, all workstations and laptops running the Alertus client will display a full-screen pop-up alert. These pop-up alerts are in addition to those you receive on your mobile devices and email and are not meant to replace them.

Alertus desktop alerts will appear on

  • all active desktops with Alertus software installed, including workstations,
  • most classroom computers, and
  • some faculty/staff machines.

University Police and the Administration strongly recommend that you take advantage of these desktop alerts to ensure that you receive emergency notifications when your cell phone isn’t working or is turned off.

Alertus, as an extension of the Rave Alert Critical Notification System, is designed to alert MTSU staff, faculty and students during an emergency that poses an imminent, ongoing, campus-wide threat or danger to the safety of the MTSU community. 

You will not receive any other messages or spam after registering your computer for the Alertus system. Alertus is used only for the transmission of emergency messages and only authorized university personnel are permitted to send messages using the Alertus system. 

Alertus will NOT be used for general crime alerts or other situations on campus that do not pose an imminent threat or danger. It will also not be used for non-emergency communications such as campus event announcements, class reminders, news or advertisements.

Frequently Asked Questions

The alert will provide information about the emergency situation and, when appropriate, instructions on what you should do, such as avoiding a certain area of campus.

The alert will look similar to this:

alert screenshot

No. Once you’ve acknowledged you have read the message, it will disappear.

If you don’t click on the “acknowledge” button, the alert will remain on your computer for a short duration. After that, it will go away automatically.

The Alertus client is automatically pushed to all computers running the Kaseya software management client. For information on how to get the Kaseya client on your computer, go to: Kaseya

The icon will be located in your system tray and look like this: 

When you right-click on the icon, you can see the Status, as well as control whether or not Alertus works when your Lock screen is enabled. 

alertus right click

You will not receive any other messages or spam after Alertus is installed on your computer. Alertus is used only for the transmission of emergency messages and only authorized university personnel are permitted to send messages using the Rave System, which is where Alertus Desktop receives its notifications. 

Alertus will NOT be used for general crime alerts or other situations on campus that do not pose an imminent threat or danger. It will also not be used for non-emergency communications such as campus event announcements, class reminders, news or advertisements. 

Yes, but only in an emergency alert, and the information transmitted is simply an acknowledgment of receipt of the emergency message. When displaying an alert, the software includes a prominently placed “Acknowledge” button. Once pressed, this button indicates to the server that a recipient was notified. After an alert is activated, this information is automatically collected, tabulated, and presented for feedback to emergency management personnel.

No personal information is gathered or transmitted from computers running Alertus Desktop.

The Alertus Desktop sofware client was designed to run on a computer running on Windows or Mac.

Contact

For any other technical questions about Guardian, please contact:

Alana Johnson
System Administrator
Information Technology Division
Middle Tennessee State University
(615) 898-2677
[email protected]

Contact MTSU