Rave Guardian
Campus Safety App
The Rave Guardian Campus Safety App transforms mobile phones on your campus into personal
safety devices.
Guardian enhances safety on campus through a virtual safety network of friends, family,
and campus safety.
- Panic Button — direct immediate connection to campus safety with GPS location and personal profile
information.
- Personal Guardians — Students can identify friends, roommates, and family as ‘Guardians’ along with
Campus Safety. Students can set a Rave Guardian Timer. During a Timer session Guardians
and Campus Safety can check status of student. If the Rave Guardian timer is not deactivated
before it expires, campus safety is automatically provided with the user’s Rave Guardian
profile to proactively identify and check-in on the individual.
Whenever students, faculty, or staff connect with campus safety from their mobile
phone, the Rave Guardian Campus Safety App automatically delivers a complete caller
profile – including current location, medical conditions, course schedule, addresses,
campus ID photo and other critical data.
Learn more about Rave Guardian.
Frequently Asked Questions
How much will this service cost me?
Registration and use of Guardian is free of charge to all active students, faculty,
and staff. The only costs are those paid by the user directly to their cellular telephone
provider.
Is the information I provide for my profile secure?
Yes. Rave Mobile Safety uses the latest in security technologies and processes to
ensure that all of your information is kept secure and private. Rave undergoes regular
security audits to ensure the information security of data.
My account says "Profile not Complete!" What else do I need to do?
In order for your Guardian account to be activated, you have to complete three tasks:
Register your cell phone. Create your 4-digit PIN. Accept the terms and agreements
of this service.
Is Guardian easy to use?
Yes. All you need to do is register and save the Guardian phone numbers (provided
upon registration) in your phone. All features of Guardian are accessed by dialing
into the phone numbers associated with this service.
Does Guardian require users to have a certain kind of phone?
No. The basic profile features of Guardian work on any mobile phone running on any
US-based mobile carrier network. Location information and other features are carrier
and phone dependent.
If I switch my cell phone number and provider, will I need to register my information
again
If you change your cell phone number, you should log into your MTSU Critical Notification
System (Rave Alert) Account and update your profile with your new mobile number. You
will not be asked to create a new profile however you should review your existing
profile, and confirm that the remainder of the information is up to date.
If I am inactive from MTSU or leave school for any length of time, will my personal
profile information still be available and will I be able to use the Guardian service?
No. In the event that you leave MTSU for any length of time, your personal profile
and account information will be removed from the system. Upon your return, you will
need to register your personal profile and cell phone information in the MTSU Critical
Notification (Rave Alert) System.
Is Guardian always tracking me?
No. You can only be located if the Guardian timer has been set and expires, or when
activating the Guardian system in "panic" mode on your registered cellular phone.
Can MTSU Police track me whenever they want?
No. MTSU Police will only be able to view your profile information if a Guardian timer
you have set expires, or when you activate the Guardian system in "panic" mode on
your registered cellular phone.
Will Guardian allow other people, such as my family, friends, or professors to track
me?
No. Only MTSU Police will have access to your profile information. Furthermore, MTSU
Police will only be able to view your profile information if a Guardian timer you
have set expires, or when you activate the Guardian system in "panic"; mode on your
registered cellular phone.
How can I tell if my mobile phone can provide its location to Guardian?
Guardian can locate most devices on the AT&T, Nextel, Sprint and Verizon networks.
Once you have registered for Guardian, you will be presented with information about
location services on your mobile carrier. Please refer to this section for more details.
What if my carrier or mobile phone cannot provide Guardian with location information?
Can I still use Guardian?
Yes. Guardian works with any mobile phone, on practically any carrier. If Guardian
cannot determine your phone’s location because the phone does not support that function
you can still use the system. All other profile information will be made available
to MTSU Police when you use Guardian.
Are their certain factors that can affect the carrier reported location accuracy?
Yes. Factors include, but are not limited to: whether or not you are calling from
inside a building or a cellular “dead spot;” the strength of your cell signal, such
as proximity of cell towers or satellites; whether or not your phone is GPS enabled
and, the type and quality of your phone, carrier and signal.
How does my profile information get collected and sent to campus police?
You will opt-in to this service. Your profile will be pre-loaded with default information
that already exists in the database used by the University for all students, faculty,
and staff. During the registration process you will have the option to add additional
(voluntary) information such as your vehicle registration information, medical conditions,
allergies, or any other information that may assist MTSU Police during an emergency.
You are in control of the information presented by this service.
Once I register for Guardian, will my cell phone be exposed to spam messages and advertisements
which I do not want?
No. Your cell phone will receive only one text message that provides you with a confirmation
number indicating that your cell phone has been registered. No other advertisements
or spam will be sent to your cell phone from Guardian.
What can I do if someone forces me to turn off Guardian?
Guardian includes a false deactivation code to alert MTSU Police, which is one number
higher than your PIN. For example, if your PIN is 1234, you may enter 1235. Guardian
will appear to turn off normally, but MTSU Police will be alerted. Please refer to
your Guardian profile page under the “Learn More” tab.
Contact
For any other technical questions about Guardian, please contact:
Alana Johnson
Cloud & Communication System Administrator
Information Technology Division
Middle Tennessee State University
(615) 898-2677
Alana.Johnson@mtsu.edu