Dr. Sam Zaza

Assistant Professor

Dr. Sam Zaza
Room N348, Business & Aerospace Building (BAS)
MTSU Box 45, Murfreesboro, TN 37132

Global Expertise

Countries and/or Territories of Expertise

  • France
  • Lebanon
  • Qatar

Languages Spoken

  • Arabic
  • French

Areas of Global Specialization

  • Diversity
  • Equity
  • Global south
  • Inclusion
  • underserved and underrepresented countries/communities

Degree Information

  • PHD, Florida State University (2018)
  • MBA, Lebanese American University (2002)
  • BS, Lebanese American University (1999)

Areas of Expertise

  • Diversity, equity, and inclusion.
  • First-generation students and choosing majors/careers
  • IT career and changing nature of work.
  • IT workforce and turnover/turnaway. 
  • IT self help.
  • Innovation and sustainability.
  • Methodological approaches.

Biography

Sam Zaza is an Assistant Professor at Middle Tennessee State University, USA. She obtained her Ph.D. in Management Information Systems at the College of Business of Florida State University, USA. Her main research interests lie in Diversity, equity, and Inclusion; IT career and na...

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Sam Zaza is an Assistant Professor at Middle Tennessee State University, USA. She obtained her Ph.D. in Management Information Systems at the College of Business of Florida State University, USA. Her main research interests lie in Diversity, equity, and Inclusion; IT career and nature of work, and methodological approaches. Sam has published her work in various journals such as Information & Organization, IT & People, Communications of the Association for Information Systems, The DATA Base for Advances in Information Systems, AIS Transactions on Replication Research, among other proceedings in regional and international conferences. Sam has papers under review at MISQ, JAIS, EJIS, and ISJ. 

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Publications

1.      Zaza, I., Armstrong, D., & Riemenschneider, C.K. The Influence of Psychological Contracts and Burnout on IT Professionals’ Turnover and Turnaway Intention. Communications of the Association for Information Systems. Forthcoming.

2.      Zaza, I., Armstrong, D., & Riemenschneider, C.K. The drivers and effects of burnout within an information technology work context...

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1.      Zaza, I., Armstrong, D., & Riemenschneider, C.K. The Influence of Psychological Contracts and Burnout on IT Professionals’ Turnover and Turnaway Intention. Communications of the Association for Information Systems. Forthcoming.

2.      Zaza, I., Armstrong, D., & Riemenschneider, C.K. The drivers and effects of burnout within an information technology work context: a job demands-resources framework. Information Technology & People. Forthcoming.

3.      Schuberth, F., Zaza, S., Henseler, J. Partial least squares as an estimator for structural equation models: A comment on Evermann and Rönkkö (2021). Communications of the Association for Information Systems. Forthcoming.

4.      Erskine, M.A., & Zaza, S. Economic conditions as an environmental moderator of e-purchase intention: A meta-analysis, Journal of Electronic Commerce in Organizations. Forthcoming.

5.       Brooks, S., Zaza, S., Erskine, M., & Greer, T. IT Professionals’ Turnaway Intention and the Role of Technostress. The DATA BASE for Advances in Information Systems. Forthcoming.   

6.       Deng, X., Zaza, S., and Armstrong, D. J. 2020. more than social capital: Factors influencing IT career choice behaviors of minority, first-generation college students. Communications of the AIS. Forthcoming

7.      Zaza, S., Junglas, I., and Armstrong, D.J. (2021).  Who Needs the Help Desk? Tackling One’s Own Technological Problem via Self IT Service. Information & Organization, 31(3), 100367.

8.      Yu, X., Zaza, S., Schuberth, F., Henseler, J. (2021).  Representing forged concepts as emergent variables using composite-based structural equation modeling. The DATA BASE for Advances in Information Systems, 52(SI), 114-130.

9.      Zaza, I., Abston, K., Arik, M., Geho, P., & Sanchez, V. (2020). What CEOs Have to Say: Insights on the STEM Workforce. American Business Review, 23(1), 9.

10.      Zaza, I., Erskine, M., Brooks, S., and Morris, S. 2020. Emotional Dissonance and the Information Technology Professional: A Methodological Replication Study. AIS Transactions on Replication Research, 6(1), 19.

11.      Erskine, M., Zaza, I., Brooks, S., and Seipel, S. 2020. Exhaustion from Information System Career Experience: Are the Implications for Turn-Away Intention Different for Millennials? AIS Transactions on Replication Research, 6(1), 16.

12.      Abston, K., Zaza, I., Arik, M., Geho, P. 2020. Managerial Perceptions of STEM Workforce Supply and Demand Issues. Global Journal of Management and Marketing (4:1).

13.      Arik, M., Abston, K., and Zaza, S. 2020. How difficult is it to fill manufacturing positions? A cross-sectional assessment of survey results. Global Journal of Accounting and Finance, 5(1), 113-134.

14.      Zaza, S., Harris, A., Arik, M., and Geho, P. (2019). The Roles Parents, Educators, Industry, Community, And Government Play in Growing and Sustaining the STEM Workforce. Journal of Higher Education Theory and Practice (19:8).

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Presentations

1.      Bizri, A., and Zaza, S. 2021. Social media analytics for social inclusion: case of caregivers of special needs children. SIGSI workshop pre-ICIS 2021, Austin, USA

2.      Armstrong, D., Erskine, M., Bartlet, V., and Zaza, S. 2021. Bouncing back from adversity: The impact of inclusion on IT resilience in the workplace. SIGSI workshop pre-ICIS 2021, Austin, USA

3.    &...

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1.      Bizri, A., and Zaza, S. 2021. Social media analytics for social inclusion: case of caregivers of special needs children. SIGSI workshop pre-ICIS 2021, Austin, USA

2.      Armstrong, D., Erskine, M., Bartlet, V., and Zaza, S. 2021. Bouncing back from adversity: The impact of inclusion on IT resilience in the workplace. SIGSI workshop pre-ICIS 2021, Austin, USA

3.      Annabi, H., Zaza, S., and Connolly, A. 2021. 6th pre-ICIS SIG Social Inclusion Research Workshop. International Conference on Information Systems ICIS 2021, Austin, TX, USA.

4.      Zaza, S. 2021. Panelist on “Bridging the Gap” at the Middle East and North Africa Conference on Information Systems (MENACIS 2021), Agadir, Morocco. November 2021.

5.      Panelist on Roles, Activities, and Opportunities for AIS Chapters. ECIS 2021

6.      Zaza, S. 2021. Guest Speaker for Computing and Information Systems Conference 2021. “IT career positioning in Post-COVID-19 workplace”. The Association for Information Systems Eastern Africa (AISEA), October 4th, 2021.

7.      Zaza, S. 2019. “Social Inclusion in Practice, Research, and Education”. Invited Speaker for ICTO Conference held at Ecole des Hautes Etudes Commerciales (EDHEC) Business School in Lille, France, October 2019.

8.       Zaza, S., Connolly, A., and Windeler, J. 2019. “Social Inclusion Practices in Research, Teaching, and Service”. Workshop for SIG Social Inclusion during the Americas Conference on Information Systems (AMCIS), Cancun, Mexico, August 15-18, 2019.

9.      Connolly, A., Annabi, H., and Zaza, S. “Using a Critical Lens to Advance Equity and Inclusion in IS Research and Pedagogy”. PDS for SIG Social Inclusion during the Americas Conference on Information Systems (AMCIS), Montreal-Canada (online), August 10-13.

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Awards

MTOIE grant, 2021 (around $9,000 for internationalization of a class experience)

MTOIE grant, 2021 (around $36,000 for MTSU Faculty Relationship-Building Trip to Peru and Argentina).

Nominated for AIS VP membership, 2022

warded the Leadership Award MENA-AIS, 2021

Awarded the Best Service Award MENACIS, 2021

Awarded Best Associate Editor for ECIS, 2021

AIS Distinguished Member, 2021

Nominated as Diversity and Inclusion Advocate of the yea...

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MTOIE grant, 2021 (around $9,000 for internationalization of a class experience)

MTOIE grant, 2021 (around $36,000 for MTSU Faculty Relationship-Building Trip to Peru and Argentina).

Nominated for AIS VP membership, 2022

warded the Leadership Award MENA-AIS, 2021

Awarded the Best Service Award MENACIS, 2021

Awarded Best Associate Editor for ECIS, 2021

AIS Distinguished Member, 2021

Nominated as Diversity and Inclusion Advocate of the year, Nashville Technology Council, 2021.

Nominated by the Association for Information Systems for the Saundra Slaughter Service Award, 2021.

Awarded Provost travel funds, 2021

Nominated by the Association of Information Systems for the Early Career Award, 2020.

Nominated for Outstanding Teaching Award, MTSU 2020.

Teaching Excellence Faculty Fellow, MTSU 2020.

Awarded Best Reviewer Award, ICTO 2019.

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Research / Scholarly Activity

1.      Armstrong, D., Erskine, M., Zaza, S., and Bartelt, V. 2021. Workforce Frontiers: Organizational Perspectives on Transitioning Remote Workers to Digital Nomads. In Proceedings of the International Conference on Information Systems (ICIS), Austin, USA.

2.      Moqbel, M., Bartelt, V., Zaza, I., Bizri, A. “Overcoming Social Exclusion: Caregivers Finding Support through Information Technology...

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1.      Armstrong, D., Erskine, M., Zaza, S., and Bartelt, V. 2021. Workforce Frontiers: Organizational Perspectives on Transitioning Remote Workers to Digital Nomads. In Proceedings of the International Conference on Information Systems (ICIS), Austin, USA.

2.      Moqbel, M., Bartelt, V., Zaza, I., Bizri, A. “Overcoming Social Exclusion: Caregivers Finding Support through Information Technology”, JAIS workshop at ICIS 2020.

3.      Arik, M., Abston, K., and Zaza, I. 2020. “How Difficult is It to Fill Manufacturing Positions? A Cross-Sectional Assessment of Survey Results”. In Proceedings of the Institute for Global Business Research Meeting in New Orleans, April 8-10, 2020.

4.      Abston, K., Zaza, I., Arik, M., Geho, P. 2020. “Managerial Perceptions of STEM Workforce Supply and Demand Issues”. In Proceedings of the Institute for Global Business Research Meeting in New Orleans, April 8-10, 2020.

5.      Deng, X., Zaza, I., and Armstrong, D. J. 2020. “More Than Social Capital: Factors Influencing IT Career Choice Behaviors of Minority, First-generation College Students”. Accepted to the Americas Conference on Information Systems (AMCIS), Salt Lake City, August 2020.

6.      Zaza, I., Erskine, M., and Albashrawi, M. 2020. “Consumer E-Purchase Intention: A Meta Analytical Perspective”. In Proceedings of the Americas Conference on Information Systems (AMCIS), Salt Lake City, August 2020.

7.      Erskine, M., Zaza, I., Brooks, S., and Armstrong, K. 2020. “Developing an IT Career Anchor Fit Construct: An Organizational Equilibrium Theory Approach”, In Proceedings of the ACM SIGMIS CPR 2020 Conference, June 2020.

8.      Zaza, S., Harfouche, A., and Greer, T. 2019. Types of Artificial Intelligence and Decision Making in Organizations. In Proceedings of the Americas Conference on Information Systems (AMCIS), Cancun, Mexico, August 2019.

9.      Zaza, I., Junglas, I, and Armstrong, D. J. 2019. “Studying the Artifacts of Q&A Platforms: The Central Role of the Crowd,” In Proceedings of the International Conference on Information Systems (ICIS), Munich, Germany, 2019.

10.    Zaza, I., Junglas, I, and Armstrong, D. J. 2018. “Studying the Artifact of Q&A Platforms: The Central Role of the Crowd in Forming Workable Questions and Answers,” In Proceedings of the International Conference on Information Systems (ICIS), San Francisco, 2018.

11.    Zaza, I., and Armstrong, D. J. 2018. “A Look on the Generational Differences in IT Self-Service Engagement,” In Proceedings of the Americas Conference on Information Systems (AMCIS), New Orleans, August 16-18, 2018.

12.    Zaza, I., and Armstrong, D. J. 2017. “Information Technology Professionals’ Turnover Intentions: A Meta-Analysis of Perceived Organizational Factors,” In Proceedings of the International Conference on Information Systems (ICIS), Seoul - South Korea.

13.    Zaza, I., and Junglas, I. 2017. “IT Self-Service Engagement: A Grounded Theory Perspective,” In Proceedings of the Americas Conference on Information Systems (AMCIS), Boston, August 10-12, 2017.

14.  Zaza, I., and Armstrong, D. J. 2016. “Turnover Intention among Information Technology Professionals: A Meta-Analytical Perspective,” Manuscript presented at the International Conference on Information Systems (ICIS), Dublin-Ireland, December 11-14, 2016.

15.  Armstrong, D.J, and Zaza, I. 2016. “The Online Coffee Klatch: What are Tech Women Talking About,” Manuscript presented at the Americas Conference on Information Systems (AMCIS), San Diego, August 11-14, 2016.

16.  Zaza, I., and Junglas, I. 2016. “IT Self-Service Engagement: A Theory of Trying Perspective,” In Proceedings of the International Conference on Information Systems (ICIS), Dublin-Ireland, December 11-14, 2016.

17.  Zaza, I., Armstrong, D.J, and Riemenschneider, C.K. 2016. “The Impact of Less Traditional Employee Benefits on the Turnover Intention of State Information Systems Employees,” Manuscript presented at the Americas Conference on Information Systems (AMCIS), San Diego, August 11-14, 2016.

18.  Zaza, I. 2016. No one will help you if you won’t help yourself. In Proceedings of the Americas Conference on Information Systems (AMCIS), Puerto Rico, August 2016.

19.  Zaza, I., Armstrong, D.J, and Riemenschneider, C.K. 2015. “The Impact of Boundary Spanning on the Turnover Intention of US State Information Systems Employees,” Manuscript presented at the Americas Conference on Information Systems (AMCIS). Puerto Rico, August 13-15, 2015.

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Creative Activity

Internationalization of courses and study abroad program.

Courses

Business Data Communications

Applied Business Analytics

Microcomputing

Principles of Management Information Systems

IT Applications for Decision Making

Statistical Methods