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Quest for Student Success 2025

Strategic Priority 4

Create and support a culture of service through all divisions of the University.

2024 Update and Accomplishments

The Quest 2025 Priority #4 is focused on creating a culture of service across campus. One initiative is to provide an online option for members of the MTSU community to recognize another faculty, staff, or student.  
We invite you to “Give Kudos” to another individual or team that delivered an outstanding service experience to you. The information provided will be shared with the individual or team identified as well as a direct supervisor. Additionally, we ask you to consider if this information can be shared with others at MTSU. We are excited to be able to help recognize all the amazing work that happens at MTSU.  

Interested in nominating an individual for the employee recognition program? Find more information at Employee Recognition Program awards for administrators, classified and technical/service personnel and Faculty Recognition Awards presented by the Office of the Provost.

Thank you for helping us recognize and give Kudos to members of the MTSU community.  

Other Accomplishments

  1. Initiated a Welcome Committee and developed some flyers with helpful information to orient new staff and faculty to MTSU. We participated in the August New Faculty Orientation and shared the information with about 25 new faculty. It was well received and deemed a positive experience.
  2. We are working on a regular speaker series focused on “creating a culture of service” at MTSU. This past fall we invited Joey Peay to present on November 16 from 2:40-3:30. He is the CEO of MMC and it was organized in collaboration with the College of Business. We had close to 100 in attendance. We are working on a second speaker but have had a few delays. We hope to have another speaker for the fall.

2022-2023 Update and Accomplishments

  • Chatbot
     o ITD has been working with content authors across several student affairs areas to populate the Chatbot.
     o They did a soft launch on 4/5/22 and are already collecting use data.
     o 1,870 questions were received from 4/5 through 4/25/22.
     o 6-7 additional departments are working on developing content for the Chatbot.
  • Culture of Service Presentations
     o 2/16/22, “Culture of Service” presentation with the College of Graduate Studies, recording here.
     o 11/16/23, “Taking Care of and Communicating with Customers… Even When You Can’t”
     o Looking to apply for a Distinguished Lecture award to support a national speaker.
  • Student Supervisor Training
     o HR developed a Student Supervisor Training Program.
     o Piloted with library staff in December and March.
     o Offered two sessions for the MTSU campus during the summer and fall.

Work Group

Co-Chair: Richard ChapmanStudent Health Services 
Co-Chair: Kathleen SchmandWalker Library
Michael BartonITD
Quintina BurtonEvent Coordination
Paula CalahanCurriculum Management
Grace GroegerCollege of Media and Entertainment
Beth LoughryMarketing and Communications
Laura JentHuman Resource Services
Zeny PanolCollege of Media and Entertainment
Andrew PolkCollege of Liberal Arts
Danielle RochelleIntercultural and Diversity Affairs
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