Site Governance & Ownership

As a Site Manager, you help ensure your website remains accurate, current, accessible, and useful to visitors.

For many departments, website management responsibilities are handled by a single person who coordinates updates, gathers information from colleagues, and maintains the overall quality of the site.

In this module, you’ll learn the key responsibilities of a Site Manager, how to establish a content review routine, and when to work with the Web Team for assistance.

---

Learning Objectives

By the end of this module, you will be able to:

• Explain the responsibilities of a Site Manager.
• Identify content that should be reviewed regularly.
• Establish a website review schedule.
• Recognize common signs that content needs attention.
• Determine when to contact the Web Team for assistance.

---

Understanding the Site Manager Role

A Site Manager serves as the primary steward of a website.

While responsibilities vary by department, Site Managers typically help ensure content remains accurate, organized, and up to date over time.

Common responsibilities include:

• Reviewing website content regularly
• Updating information when changes occur
• Coordinating with department contacts
• Maintaining navigation and site organization
• Following university branding standards
• Supporting accessibility best practices
• Working with the Web Team when assistance is needed

Successful website management is often less about making frequent updates and more about ensuring information remains accurate over time.

Remember: You do not have to be the expert on every topic on your website. Site Managers often work with faculty, staff, and department leadership to verify information before publishing updates.

---

Content That Requires Regular Review

Some content changes more frequently than others.

The following areas should be reviewed on a regular basis.

---

Establishing a Review Schedule

Creating a regular review schedule can help prevent outdated information from accumulating on your website.

Tip: Consider placing recurring review reminders on your calendar at the beginning of each semester.

---

Working with the Web Team

Many website updates can be completed directly by Site Managers. However, some requests require assistance from the Web Team.

Contact the Web Team for:

• New website requests
• Major navigation changes
• New functionality requests
• Complex forms
• Accessibility concerns
• Branding questions
• Technical issues
• Large-scale content migrations

When assistance is needed, submit a request through ServiceNow.

---

Remember

• Websites require ongoing maintenance.
• Regular reviews help keep information accurate.
• Small updates performed consistently are easier than large cleanup projects.
• Working with department contacts can help verify information before publishing.
• The Web Team is available when additional assistance is needed.

---

Before Moving On

Before continuing, make sure you can:

---

Next Module: Menus & Site Navigation

Learn how to:

• Add and update menu items
• Organize menu items into clear site structures
• Create and manage dropdown menus
• Use sidebar navigation effectively
• Improve navigation for website visitors

→ Continue to Menus & Site Navigation