Student Complaints and Grievances

Middle Tennessee State University wants to ensure all students have a positive educational experience, are treated fairly and courteously by University personnel, and are provided an outlet to address conditions and circumstances that concern them.

In the event that issues and complaints cannot be resolved using University Policies, Catalogs, or the Student Handbook, we provide the following resources:

Academic

• Academic Probation/Suspension Appeals (Undergraduate Students) or contact [email protected]
• Academic Probation/Suspension Appeals (Graduate Students) or contact the Graduate Program Director
• Student Grade Appeals or contact [email protected]
• Dual Enrollment and Off-Campus Courses or contact [email protected]
• Online Courses or contact [email protected]
• Non-Tennessee Resident Students in State Authorization Reciprocity Agreement States
• Academic Issues

Student

• Billing Complaint or contact [email protected]
• Disability Accommodations or contact [email protected]
• Financial Aid Complaint or contact [email protected]
  • Feedback to Federal Student Aid
• Financial Aid Appeals or contact [email protected]
• Housing Complaint or contact [email protected]
• Privacy of Student Records-Family Educational Rights and Privacy Act (FERPA) or contact [email protected]
• Athletics Integrity Policy 90 Complaint or contact [email protected] or [email protected]
  • see also Student-Athlete Conflict Resolution Process
• Fraud, Waste, or Abuse or contact [email protected]
• Accreditation or Violations of State Law Not Resolved at the Institution
• Discrimination or Harassment Based on Protected Categories Other than Sex or contact [email protected].

Sexual Harassment, Sex Discrimination, or Sexual Assault

• Sexual Violence Reporting Form
• Sexual Violence Resources
• If you have a complaint against an MTSU student for sexual harassment, sex discrimination, or sexual assault, you should contact the Office of Student Conduct or [email protected].
• If you have a complaint against an MTSU faculty or staff member or visitor for sexual harassment, sex discrimination, or sexual assault, you should contact the Assistant to the President for Institutional Equity and Compliance/Title IX Coordinator at [email protected].
• If you have a complaint against an MTSU student, coach, or administrator for sexual harassment, sex discrimination, or sexual assault, you may contact the Senior Associate Athletic Director/Senior Women’s Administrator or [email protected].
• Gender Equity in Athletics: If you have a complaint about gender equity in MTSU athletics programs, you should contact the Senior Associate Athletics Director/Senior Women’s Administrator, who is responsible for Title IX Compliance in matters related to gender equity in MTSU athletics programs, or [email protected], Title IX Coordinator. 

General Complaints

• Academic Affairs
• Business and Finance
• Development and Advancement
• Information Technology
• Marketing and Communications
• Student Affairs
• Tennessee Higher Education Commission

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