About JCB Information Technology Resource Services

Lead, service and Inspire. We lead by researching, testing, and deploying the latest technologies to enhance all our students’ educational and learning experiences. We service our students, faculty, and staff by offering friendly & professional services to complement, enhance, and extend learning experiences and to support community-oriented initiatives. We look to provide strategic services to all college units and patrons by working with them to facilitate the integration of innovative technologies to increase productivity and learning. We use technology to inspire innovation, collaboration, and improvement in all aspects of our daily activities. 

Our Key Values

Our Services

• Device Request
• Demo Room Request
• Team Room Request
• Technical Support
• Esports Practice Lab
• WRDS
• Capital IQ
• Grammarly
• Qualtrics
• AI Resources
• Panopto
• One Button Studio+
• JCB Studio (S278)
• Kubi Robot
• Clickers

Dashboards

• Panopto Content Retention Dashboard
• JCB TAF Dashboard
• JAMS Dashboard (Secured)
• MBA Dashboard (Secured)
• ISA Dashboard (Secured)
• Accounting Dashboard (Secured)
• Management Dashboard (Secure)
• Finance Dashboard (Secured)

 Current Projects

• Windows 11 upgrades: Upgrading, replacing, or retiring all JCB office computers

Completed Projects

• Event: “Driving Student Engagement with AI-Powered Discussions” Lunch & Learn, Breakout Learning, October 23, SunTrust room.
• Lab/MC TAF Computer Replacement: Configured and installed 31 new teacher computers for master classrooms
• Presentation: AI in Practice: Opportunities and Challeges for Publilc Entities”, 2025 Risk and Insurance Symposium, October, 3rd, 2025 – Franklin, TN.
• Presentation: AI Chatbots in the Classroom, Center for Teaching and Mentoring, September 17, MTSU
• Added a Power BI Gateway for scheduled data refreshes
• Completed the JAMS Dashboard
• Completed the Accounting, Management, and Finance Dashboards Summer 2025
• JCB Faculty Desktop Replacement Spring 2025
• Updated Lab Team Room Reservation programming
• Study Hub @ BAS Remodel completed, Spring 2025
• Labstats Dashboards, Fall 2024
• JAMS Dashboard, Fall 2024
• Panopto Content Retention Dashboard, Fall 2024
• JCB TAF Dashboard, Fall 2024,
• Event: AI in Practice: How AI Can Support Faculty, Fall 2024
• JCB Faculty Desktop Replacement Spring 2024
• BAS Master Classroom Computer Replacement (TAF) Spring 2024
• Event: Past, Present and Future – The Impact of AI in our Lives, Accounting Day, Spring 2024 [pdf]
• PowerBI MBA Dashboard for JCB, Fall 2024
• Event: Lunch & Learn – Unleash Your Potential with GrammarlyGO, Fall 2023
• BAS Lab added a new Application Usage PowerBI dashboard in the Lab Stats webpage, Fall 2023   
• Open eSports Practice Lab, in partnership with the College of Media & Entertainment and the Jones College of Business, Fall 2023.
• Event: From Numbers to Insights: How AI Could Revolutionize the Accounting Landscape, Accounting Day, Spring 2022  [pdf]
• Event: From Script to Screen: Enhancing Video Creation with AI, Spring 2022  [pdf]
• Event: Unleashing Your Creativity with AI Tools (ChatGPT & Intelligent PDFs), Spring 2022  [pdf]
• Implemented PowerBI Live Application Usage Dashboard Updates (LabStats), Spring 2022
• Event: Lunch & Learn – Zoom Rooms for Classrooms, Zoom & Poly (HP) – Fall 2022
• Implemented LabStats PowerBI Live Usage Stats for BAS Univ. Computer Lab – Summer 2022
• Grammarly for Education, MTSU Single Sign-On Integration – Summer 2022
• MTSU Faculty/Staff Desktop Replacement, JCB Faculty/Staff – Spring 2022
• JCB Faculty Technology Survey – Spring 2022
• Digital Lightboard Add-on to One Button Studio Plus – Spring 2022
• Developed JAMS database system for Jones College of Business – Spring 2022
• Student Engagement Pilot Test (Yellowdig and CampusKnot) – Fall 2021 
• MTSU Faculty/Staff Desktop Replacement, JCB Faculty/Staff – Spring/Summer 2021
• MTSU Instructional Laptops, configuration and distribution – JCB College of Business – Fall 2020
• MTSU Faculty/Staff Desktop Replacement, JCB Faculty/Staff – Spring/Summer 2020
• Building Laser Projectors (Dean Office Hall, Conference Room, Faculty/Staff Room) – Spring 2020
• Laser Projector BAS Student Lounge 3rd Floor – Fall 2019
• Event: Brunch & Learn: Power Up Your Online and Blended Classes – Fall 2019   [pdf]   [ppt]
• One Button Studio + – Fall 2019 
• Laser Projector for JCB University Computer Lab – Summer 2019
• Room Reservation Displays for JCB University Computer Lab – Spring 2019
• Power BI Business Lab Stats Dashboard update – Fall 2018
• Master Classroom Desktop Replacement – Fall 2018
• Faculty Desktop Replacement – Fall 2018
• Multi-Factor Authentication Training for Faculty/Staff – Fall 2018
• Lecture Ready Classrooms: S307 & S343 – TAF Summer 2018
• LabHub/Laptop System FSA Active Directory Authentication – Spring 2018
• Midgett Recognition Wall – Fall 2017
• Event: Lunch & Learn – Top Hat – Fall 2017
• Event: Technology Showcase, Proctorio & Digiexam – Fall 2017
• Migration to Campus Printer Management System (Lab and Classrooms) – Fall 2017
• Green Screen Production Services – Spring 2017
• Rubi Robot Services – Fall 2016
• JCB Studio (BAS S278) – Spring 2016
• FSA Domain Server Migration – Fall 2015
• Event: JCB Technology Showcase – Research Technologies – Fall 2015
• JCB Faculty Learning Community (D2L) Updates – Summer 2015
• Financial Trading Room Remodeling – Summer 2015
• Server / Application Virtualization
• JCB D2L Course Template – Summer 2015
• Advisors’ Scheduling – Summer 2015
• Sales Lab Signage – Summer 2015
• Sales Lab Remodeling – Fall 2015
• Advisors’ Signage – Summer 2015
• Lab Huddle Spaces – Summer 2015
• Lab Remodeling – Summer 2015
• JCBSurvey (Qualtrics) — MTSU now manages
• iPad Class Program — Deprecated
• Team Study Room
• BAS Directory (Touch Screens) — MTSU Manages now
• BAS Digital Signage — MTSU manages now