Tech Support
| For help with | Contact |
| Computer (offices & classrooms) | call JCB.ITS (615-898-4537), or enter JCB Work Order. |
| Master classroom technology (projector, audio, video) |
call ITD Help Desk (615-898-5345), or enter ITD Work Order |
| D2L/Zoom/Panopto (class recordings) support |
Faculty Instructional Technology Center (FITC) (615-904-8189) |
| Request a laptop or hotspot (Students) |
ITD has laptops and hotspots available to students in the link below |
JCB Remote Support - Footprints - MTSU Software Licenses - Faculty/Staff Forms
Knowledge Base
Below are guides to help you quickly diagnose and fix problems using technology in the Business & Aerospace Building as well as across campus. If you require immediate assistance with technology within the College of Business, please call (615) 898-4537.
- MS Image Academy
- D2L-Intelligent Agents [pdf1] [pdf2] [video]
- D2L-Notifications
- D2L-Release Conditions
- D2L-Creating a Teacher Contact Widget
- ProofPoint Portal
- Faculty Directory Page Update
- Faculty On-boarding
- Course Workload Estimator
- More Help!
Applications Support
- Zoom: Instructions (Backgrounds)
- Zoom/Teams: Virtual Event Checklist
- How to schedule Zoom meetings in D2L
- Securing Zoom Meetings [Video]
- How to Change Your Display Name & Picture in Zoom
- Creating a Bookings page to schedule meetings
- Solstice Instructions
- TurningPoint (clickers) Instructions
- Kubi Remote Presence Robot Instructions
- Outlook Web: How to add signature
- Examity: [Preparing] [Auto-Proctoring Guide]
[Test Taker Guide] [Taking Auto-Proctored Test] - Multi-Factor Authentication Instructions
- Apps.mtsu.edu Instructions
- Office 365: How to download & install
- Creating a Shared Document for your Class (OneDrive)
- OneDrive Instructions
- JCB Course Development Guidelines
- Making Course Accessible Materials (FITC)
- Dropbox for Business (Faculty)
- Remote Desktop: Access Office Computer from Home
- Phone: How to create your away message
- MTSU Lecture Capture Resources (ITD)
- BAS Master Classrooms Lecture Capture FAQ
Master Classrooms
- Miller Educational Center (MEC) Quick Start Guide
- Using Master Classrooms With Dual Projectors
- Remote Mouse (Gyromouse) Tutorial
- Using the State Farm Lecture Hall
- Using SAMSUNG SVP-6000 Visual Presenters
- Using Programmable Lighting Controls
- Using the AMX Touch Panel in the Master Classrooms
- Using LanSchool in the Master Classrooms
- AMX Touch Panel Troubleshooting
- Audio Troubleshooting
- Problems Turning off The Overhead Projector
- Default Master Classroom Settings
