Area	Contact
Computer Support (offices & classrooms)	call JCB.ITS (615-898-4537), or enter JCB Work Order.
Master Classroom Technology (projector, audio, video)	call ITD Help Desk (615-898-5345), or enter ITD Work Order
D2L/Zoom/Panopto (class recordings) support	Center for Technologies and Training (CTAT)  (615-904-8189) itdacad@mtsu.edu  -  ITD Service Portal
JCB Tune-Up (Scheduled Maintenance) ** New Service - Coming soon! **	Jones College of Business Tune-Up Scheduled periodic maintenance to ensure your computer operates at maximum efficiency.

JCB Remote Support  - ITD Help Portal -  MTSU Software Licenses  -  Faculty/Staff Forms - Authorized Software Policy - [Virtual Assistant Test] 

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Knowledge Base

Below are guides to help you quickly diagnose and fix problems using technology in the Business & Aerospace Building as well as across campus. If you require immediate assistance with technology within the College of Business, please call (615) 898-4537.

• D2L-Intelligent Agents [pdf1] [pdf2] [video]
• D2L-Notifications
• D2L-Release Conditions
• D2L-Creating a Teacher Contact Widget
• MS 365 Defender (MTSU Spam Filter)
• Faculty Directory Page Update
• Faculty On-boarding
• Course Workload Estimator
• Recommended Laptop Specifications
• More Help!

Applications Support

Zoom

• Zoom: Instructions  (Backgrounds)
• Zoom/Teams: Virtual Event Checklist
• How to schedule Zoom meetings in D2L 
• Using an iPad (with Zoom) in Your Classroom
• Securing Zoom Meetings  [Video]
• How to Change Your Display Name & Picture in Zoom

Engaging Students (Polls/Response Systems/Video sharing)

• How to Create Polls in PowerPoint  [How to videos]
• Solstice (wireless video sharing) Instructions
• TurningPoint (clickers) Instructions
• Kubi Remote Presence Robot Instructions

Office 365

• Office 365: How to download & install
• OneDrive Instructions
• Creating a Shared Document for your Class (OneDrive)
• Outlook Web: How to add signature
• Creating a Bookings page to schedule meetings

Proctoring (Examity)

• Examity: [Preparing] [Auto-Proctoring Guide]
• [Test Taker Guide] [Taking Auto-Proctored Test]

Course Development

• JCB Course Development Guidelines
• SUNY Online Course Quality Review Rubric

Other Resources

• MT Virtual Desktop Instructions
• Multi-Factor Authentication Instructions
• LinkedIn Learning Troubleshooting
• Remote Desktop: Access Office Computer from Home
• Phone: How to create your away message
• How to access LinkedIn Learning (students)

Master Classrooms

• MTSU Lecture Capture Resources (ITD)
• BAS Master Classrooms Lecture Capture FAQ
• Miller Educational Center (MEC) Quick Start Guide
• Using Master Classrooms With Dual Projectors
• Remote Mouse (Gyromouse) Tutorial
• Using the State Farm Lecture Hall
• Using SAMSUNG SVP-6000 Visual Presenters
• Using LanSchool in the BAS Master Classrooms
• Using Programmable Lighting Controls
• Using the AMX Touch Panel in the Master Classrooms