Tech Support

If you need other support, please get in contact with ITD by calling 615-898-5345 or creating a Work Order here.

Area	Contact
Technology Support (JCB offices & classrooms only)	Call JCB.ITS (615-898-4537), or enter JCB Work Order.
Master Classroom Technology (projector, audio, video)	Call the ITD Service Desk (615-898-5345) or enter ITD Work Order
Zoom/Panopto (class recordings) support	Center for Technologies and Training (CTAT)  (615-904-8189) [email protected]  –  ITD Service Portal Use this [LINK] to request to record your face-to-face class

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Knowledge Base

Below are guides to help you quickly diagnose and fix problems using technology in the Business & Aerospace Building and across campus. If you require immediate assistance with technology within the College of Business, please call (615) 898-4537.

• MS 365 Defender (MTSU Spam Filter)
• Faculty Directory Update
• Faculty On-boarding
• Recommended Laptop Specifications

Applications Support

Canvas

• Canvas Resources
• Canvas Essentials
• Studio Training
• Canvas Trainings

Zoom

• Zoom: Instructions  (Backgrounds)
• Zoom / Teams: Virtual Event Checklist
• How to schedule Zoom meetings in D2L 
• Using an iPad (with Zoom) in Your Classroom
• Securing Zoom Meetings  [Video]
• How to Change Your Display Name & Picture in Zoom

Engaging Students (Polls/Response Systems/Video Sharing)

• How to Create Polls in PowerPoint  [How to videos]
• Solstice (wireless video sharing) Instructions
• TurningPoint (clickers) Instructions
• Kubi Remote Presence Robot Instructions

Microsoft 365

• Office 365: How to download & install
• OneDrive Instructions – Setup 
• Creating a Shared Document for Your Class (OneDrive)
• Outlook Web: How to add a signature
• Creating a Bookings page to schedule meetings

Proctoring

• Online Faculty Support
• Overview of Proctoring for Exams in Online Courses
  

Course Development

• JCB Course Development Guidelines
• SUNY Online Course Quality Review Rubric

Other Resources

• Using Qualtrics API to Export Data to Power BI [Video]
• MT Virtual Desktop Instructions
• Multi-Factor Authentication Instructions
• Remote Desktop: Access the Office Computer from Home
• How to access LinkedIn Learning (students)

Master Classrooms

• BAS Master Classrooms Lecture Capture FAQ
• Miller Educational Center (MEC) Quick Start Guide
• Using Master Classrooms With Dual Projectors
• Remote Mouse (Gyromouse) Tutorial
• Using the State Farm Lecture Hall
• Using SAMSUNG SVP-6000 Visual Presenters
• Using LanSchool in the BAS Master Classrooms
• Using Programmable Lighting Controls
• Using the AMX Touch Panel in the Master Classrooms