Dispatcher

Company Name Argos
Location Charleston, SC
Date Posted Apr 01, 2019
Category Full Time
Job Type Experienced

 

Description

Position Title: Dispatcher 
Location: Charleston, SC
Function: OPS Management
Reports to: Operations Manager

BRIEF POSITION DESCRIPTION
The Dispatcher position is responsible for entering complete and accurate orders in the computer
to maximize service and minimize non-productive time of equipment and personnel

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
• Answer incoming calls, take phone, e-mail and fax orders
• Communicates relevant company policies for processing and payment of orders to
customers
• Promote value added products that may be useful to the customer needs
• Process payments from customers (i.e. credit card and CODs)
• Inform dispatch coordinator/scheduler of deviations to the schedule, so the schedule can
be updated
• Receive inquiries from drivers on behalf of customer and relay relevant information to the
dispatch coordinator/scheduler
• Relay information to the drivers via radio communication as instructed. Keeps radio
communication open to relay correct job site and related directions by constant monitoring
• Inform scheduler & plant of any special material needed for a job
• Generate tickets to plants
• Dispatch trucks to jobsites
• Track drivers on GPS
• Notify customer, sales & managers of problems on jobsites
• Keep track of driver’s work hours
• Notify Safety, Dispatch and Plant managers of any accident or safety related issues
• Adjust fleet lines, orders & plants to ensure good service to customers
• Other duties as assigned

Physical Requirements
• Must be able to work in a heavy industrial production environment, exposed to weather
elements, noise, vibrations, dust and temperature extremes
• Must be able to wear all required personal protection equipment for the task, including (but
not exclusive) safety glasses, hardhat, hearing protection, respiratory protection, safety
belts, gloves, fall harness, etc
• The employee must occasionally lift and/or move up to 10 pounds
• Normal depth perception and vision
• Must be able to perform various physical activities including, but not limited to the
following:

Minimum Qualifications
• High School diploma or general education degree (GED) and/or 1-year of telephone
service or order taking in a business environment

• Concrete, Aggregate and Building Products training is a plus
• Strong customer service experience
• Must be able to multi task and work in a fast pace environment

Knowledge, Skills Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Convert fractions to decimals and vise-versa
• Ability to apply common sense understanding to carry out instructions furnished in written,
oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized
situations.

Working Conditions
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
• Working conditions are normal for an office environment
• Noise level is typically moderate to loud

 

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