MTSU Online Frequently Asked Questions (FAQs)
What Programs are Online
- Click here for information about online undergraduate and graduate programs.
What is an MTSU Online Course?
- MTSU online course instruction takes place in MTSU’s Desire2Learn (D2L) learning management system (LMS).
- No physical attendance may be required. However, students may be offered optional meetings and proctored exams.
- Students classified as Tennessee non-residents and who are exclusively taking online courses may take advantage of an eRate.
- A “D” is attached to the section number.
What is an MTSU Hybrid Course?
- A significant portion of instruction and activities takes place online.
- May include up to 15 hours of required or mandatory campus or online meetings per semester.
- A “D” is attached to the section number.
How Do I Register for an Online or Hybrid Course?
- Students register for MTSU online and hybrid courses as they would a traditional, on-campus course through the online portal PipelineMT. However, some courses may require completion of a Permission of Department (POD) form prior to registration.
- MTSU offers a tutorial explaining how to register for MTSU online courses.
What are the technical requirements to take an online class?
- A systems check may be run on your computer the first time you log into Desire2Learn (D2L), the online course learning platform. This is the statement and link to the systems check: Run a system check on your computer to make sure you have installed everything you need to run D2L.
Am I required to attend any on-campus meetings?
- Students taking MTSU online courses are not required to attend any on-campus or online meetings at scheduled dates/times. Professors may offer optional meetings, but students are not penalized for non-attendance.
- Proctored exams may be required, but students must be able to schedule to have the exams proctored at approved locations if they are unable to come to campus.
- Students taking hybrid courses are required to attend face-to-face meetings/exams/orientations of up to 15 hours during the semester.
How Do I Withdraw From Class/School?
- Withdrawal options are discussed on the Withdrawal website.
Tuition and Other Costs
What Does It Cost?
A distance education fee is charged, $30 per credit hour, for online course instruction. Information is available on the Miscellaneous Course Fees page
How do I purchase textbooks?
When do I have access to my online course?
- In most cases, students have access to their MTSU online and hybrid courses five days prior to the start of the semester. Some professors may prefer, however, to make their content available on the first day of class.
How do I log in to my online course?
What library services are available for distance learners?
If proctored exams are required, how do I request a proctor?
The University College Test Center can assist students with scheduling proctored exams for both MTSU and TN eCampus online courses.
Is online tutoring available?
What types of technical support are available to distance learners?
How do I file a complaint?
The following information will assist students in navigating resources for resolving any complaints or concerns about MTSU academic online programs.
- MTSU online students may file formal complaints on the Issue Reporting website.
- MTSU students may contact the MTSU Online Student Services office at firstname.lastname@example.org or 615-904-8391.
- Students filing complaints about TN eCampus courses will follow the instructions provided on the TN eCampus Student Affairs website.
- Students may file complaints related to accreditation and fraud via MTSU's accrediting agency SACSCOC.
- Student complaints related to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.
- The student should begin the complaint process with the institution and if resolution is not found, the student would contact the Institution’s Home State SARA Portal Entity. The SARA State Portal Entities are listed at https://www.nc-sara.org/state-portal-entity-contacts
- Specific questions about MTSU State Authorization of Distance Education can be directed to: MTSU Online at email@example.com or 615-898-5060.
How Can I Get Involved?
- MTSU Student Programming and Raider Entertainment (SPARE)provides quality, low-cost entertainment for students throughout the year
How do I appeal a grade?
- MTSU students will use the instructions provided in the MTSU Student Grade Appeals Policyto complete and submit grade appeals for MTSU online and hybrid courses and TN eCampus online courses.