ProctorU Online Proctoring Support & Resources for Students
If your course requires online proctored exams, this page provides step-by-step guides, troubleshooting tips, and essential information to help you prepare for your proctored activity using ProctorU.
Points to remember:
- You must take the exam through the ProctorU tab – in the course Navbar.
- You will not be able to take it by going to the quizzes tool.
- You will no longer need to schedule your exam.
- You may take it any time during the exam window.
- You will need a computer with a camera and your student ID to take the quiz.
Chromebooks, smartphones, tablets, & iPads are not supported!
The computer must use Windows or Mac OS.
Follow this step-by-step process to prepare yourself for your exam.
- You need to Create Your Account in ProctorU
- You must Download and Install the Guardian Browser.
- You will go into D2L through the Guardian browser to take your exam.
- Test Your Equipment to make sure your hardware is compatible with ProctorU.
- Find an Acceptable Space to Take Your Exam. The environment needs to be quiet, well-lit, and away from other people.
- The exam is proctored through recording (called Record+). There is no live proctor. Any “incidents” that occur will be reported to your instructor for review.
Guide to Accessing Your Proctored Activity Through D2L and ProctorU
Five Steps for a Successful ProctorU Experience GUIDE
Getting help:
- You can chat live with the ProctorU Support Team at any time.
- You can put in a ProctorU request ticket.
- For 24/7 Phone Support – United States and Canada – 1 (855) 772-8678
- Contact MTSU Online with our Student Support Request Form.
- Contact [email protected] for assistance.
Additional Resources:
Test-Taker Library – The ProctorU Test-Taker Library helps you familiarize yourself with resource articles before testing.
How to Get Started with the ProctorU Platform – This article will guide you through the process of creating your ProctorU account.
How to Test Your Equipment – We recommend testing your equipment prior to exam day.
What to expect on exam day -This article will walk you through the process of finding, accessing, and taking your exam.
Frequently Asked Questions About Exam Day – These are some of the most commonly asked questions by test-takers.
What time should I arrive for my exam?
What do I need to have for my exam?
What am I allowed and not allowed to do during my exam?
Equipment Requirements and Help