Support and Resources for Online Students

• View this list of all fully online undergraduate and graduate programs. 

• If a program (a degree, certificate, or concentration) is listed as online, that means that all the coursework, lectures, assignments, and interactions with instructors and peers are conducted online (meaning via technology and not in-person or on-ground). This format allows you to complete your studies without needing to physically attend a campus.
• Instructors have the option to require live proctored exams, which can happen via a computer or at an approved testing center in the geographic area where you live. Any required meetings like this will be described in the course notes when you register for a course.

A “hybrid” program means that over 50% of the courses in the program (degree, certificate, or concentration) are available online, and some of the courses (less than 50%) require attendance in person on campus.

• Tuition and fees are found at the MT One Stop, which provides integrated services in the areas of Financial Aid, Tuition and Billing, and transcripts.

• Online courses have a distance education fee of $10 per credit hour. These funds are used to build high-quality online courses, hire and train faculty teaching online, and provide online student services such as tutoring, mental health counseling, and specialized library resources. Information is available on the Miscellaneous Course Fees page
• There may be costs for materials and textbooks in individual courses. You can purchase these via the MTSU Phillips Bookstore.

• Visit How to Apply.

• Register for online courses through the online portal PipelineMT.
• Some courses may require you to complete a Permission of Department (POD) form before you can register.
• Here explains how to register for MTSU online courses.

PipelineMT is the online portal you use to register for courses, pay tuition and fees, access financial aid resources, and connect with other MTSU services. 

• Withdrawal options are discussed on the Withdrawal website.

Obtain your card and access your account online using the BlueID Online portal. 

It can be used to purchase goods and services and access MTSU athletic and MT Engage events.  A mobile version is available.  

• In most cases, you have access to online courses five days prior to the start of the semester. Some professors may prefer, however, to make their content available on the first day of class.
• Access your online course here at D2L. D2L is the MTSU learning management system.
• D2L Video Tutorials

Books for MTSU online, correspondence, blended, and synchronous courses can be purchased or rented from the MTSU Bookstore on campus or through the MTSU Bookstore website.  Find the books you need for courses by searching using your M# or by the course.

MTSU Online faculty use a variety of methods to share materials, promote interaction between students, and monitor student progress throughout their courses. The benefit of completing your degree online is flexibility. A few courses may require specific log-on times for certain activities or assignments, and all courses have assignments and due dates.

Most MTSU online courses are asynchronous (not at the same time).

Some online courses have a synchronous (live via computer at a specific time). If your course has synchronous activities, those will be noted in the information about the course when you are registering for courses.

• When you take fully online courses, you are not required to attend any on-campus meetings. Professors may offer optional meetings like virtual office hours, but you are not penalized for non-attendance.

• Your professor may require proctored exams, which could be administered online through ProctorU, at the MTSU Testing Center, or at approved off-campus sites. Please note that some off-campus locations may charge testing fees.
• Review your course syllabus or contact your instructor to determine if your course includes any proctored exams.
• For additional Information on online proctoring refer to the ProctorU Online Proctoring Support & Resources for Students information.

Online learning certainly isn’t easier in terms of your faculty member or instructor expecting any less of you. Doing well takes self-discipline, time management, and personal responsibility. Because you may not have to be in a classroom at a certain time on a certain day, it’s easier to tell yourself that you will complete that assignment or do the reading later and then put off the schoolwork until you are rushed to complete the assignments. Online students need to be self-disciplined and mange their time well to succeed.

• A blended course combines online and in-person learning learning. We combine traditional classroom experiences with online components, offering a mix of in-person and virtual instruction. A blended course will require the student to attend in person and on campus for a portion of the course.
• If a course is blended, that will be apparent in the notes about the course when you register for the course.

Use the instructions provided in the MTSU Student Grade Appeals Policy to complete and submit a final course grade appeal.

1. You can report an issue or problem with a course on the Issue Reporting website.
   • Complaints related to accreditation and fraud via MTSU’s accrediting agency, SACSCOC.
   • Complaints related to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution. If the resolution is not found, contact the Institution’s Home State SARA Portal Entity. Here is the list of SARA State Portal Entities.
2. Specific questions about MTSU State Authorization of Distance Education can be directed to MTSU Online.­

• After you declare a major, the college or department in which the major is offered will assign you an advisor. 
• Visit MTSU’s Academic Advising for more information on college and department advisors. 
• For students who have not yet declared a major, advisors in the University College Advising Center are available to assist you.

Tutoring services are available through Tutor.com and free tutoring services from the Office of Student Success. Tutor.com provides on-demand, personalized tutoring for students taking online and hybrid courses. With a robust offering of over 250 subjects, you can find help with math, history, psychology, or even computer science and programming. If you have any questions, contact [email protected], our online student support coordinator.

• Online services are available from the University Writing Center. The Writing Center supports writers of all levels in all disciplines at any stage of the writing process for any kind of written project or assignment, including multimedia projects.  Visit their appointments page for more information.

• The Library Help website is your primary way to access MTSU library services.
• Distance Learning Library Services provides access to library research assistance, the ability to borrow books from James E. Walker Library, and instruction on using the online catalog and full-text electronic databases.
• You can contact the designated librarian for online courses at 615-898-2549 or email [email protected].
• You can also schedule an appointment with the online library assistant. 

The Academic Calendar  provides you with a semester schedule, including the dates for registration, the beginning and ending of academic terms, holiday closings, final exams, etc. 

MTSU Student Health Services is here to serve all MTSU students.     

The mission of MTSU Student Health Services is to ensure the delivery of affordable, accessible, and high-quality health care integrated with the promotion of lifelong wellness for MTSU students.  Health Services is located in the location in the Health, Wellness & Recreation Center (REC) and is open Monday-Thursday, 8:00 a.m. to 4:30 p.m., and Fridays, 8:00 a.m. to 4:00 p.m., during fall and spring semesters. During summer and semester breaks, they are open Monday through Friday from 8:00 a.m. to 4:00 p.m. and are closed during university holidays. An after-hours telephone advice nurse is available by calling 615-898-2988 and following the prompts.   

The MTSU Center for Counseling and Psychological Services is pleased to provide online counseling services to MTSU online and distance education students. They offer  personal counseling, assisting students in their emotional, intellectual, and social growth. Students must meet the following criteria: be currently enrolled in a minimum of one (1) online course at MTSU, demonstrate the need for distance counseling, and have the required technology. MTSU Online Counseling is only available during the Fall and Spring semesters. Students have the option of meeting online (via videoconferencing by appointment) with counselors.

A self-help option is available for students who wish to receive immediate assistance via Therapy Assistance Online (TAO). 

For more information or questions about the online counseling services, please email Dr. Robin Lee at [email protected].

The Charlie and Hazel Daniels Veterans and Military Family Center is the largest and most comprehensive veterans center on any Tennessee higher education campus. It enables the over 1,000 military-connected student population on campus to have a one-stop shop to meet a variety of academic needs.

It is a place for our military-connected students to study, gather, and get help from fellow veterans, who will serve as peer advisors and sponsors.

The Daniels Center is located in the KUC 124/316 and is open Monday through Friday, 8:00 a.m. to 4:30 p.m., (615) 904-8347.  

The center serves the campus community by providing accommodations that level the academic playing field. The Disability & Access Center supports student success by promoting independence, cultural awareness, access, advocacy, universal design principles, and technological advances culminating in the understanding that disability is a natural part of the life experience. Students complete and submit a registration application along with medical documentation through the DAC Student Portal. Students login into the student portal using their MTSU email and password (PipelineMT Login). 

The Disability & Access Center is located in Keathley University Center, room 107 and is open Monday – Friday 8:00 am – 4:30 pm.  You can contact their office phone at 615-898-2783 or by email at [email protected]. 

The Career Development Center assists individuals with resume writing, career interests, and interviewing skills. The core of our approach is a highly personalized model for career counseling, job search coaching, and providing assistance for graduate and professional school applications. We seek to build a community of support and connect students to resources, people, and experiences for a successful transition from college to career. The staff provides career advising, resume building, graduate and professional application assistance, job search guidance, workshops, and presentations. For more information and to make a Career Advising appointment, call (615) 898-2500.

Visit the Student Organization page to see which organizations might be a good fit for you.

MTSU Student Programming and Raider Entertainment (SPARE) provides quality, low-cost entertainment for students throughout the year.

Many students transitioning from foster care and homeless situations will qualify for membership in the Student Support Services (SSS) program at MTSU. These students are eligible to receive additional free tutoring, academic and financial aid advising, opportunities to participate in cultural and campus events, and exposure to a wide variety of academic and success workshops designed to enhance their academic success. 

If you are having trouble finding a safe and stable place to live or enough food to eat, please contact the MTSU Food Pantry, call them at 615-898-2111 or visit [email protected]. You can also speak with your instructor to get the assistance and resources you need.

• D2L is MTSU’s learning management system through which all online courses are delivered.  D2L is a web-based software program that helps organize your course material.
• Use this guide for D2L Basic Tips and Tricks. 

• A systems check may be run on your computer the first time you log into D2L, the learning management system (LMS), to ensure you have installed everything needed to use D2L.
• You need a reliable computer and Internet connection to successfully complete an online course. If you do not have a computer, you can access courses via the MTSU Walker Library (with an MTSU ID), MTSU computer labs, or a local public library. 

• Technical assistance is available through the MTSU Information Technology Division (ITD). You can reach them via the ITD webpage or [email protected] or call (615) 898-5345.
• You can also contact MTSU Online Student Services via this contact form, and we are glad to assist you.

The Dell College Store provides information on student discounts for computers. MTSU has many software programs available for student use. Students register using their MTSU email account.